SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Босоножки - огонь! Очень изящные и красивые. На длину ступни 26 см брала 10 размер. На ноге удобные, сели хорошо, не врезаются. Пришли в Сочи быстро, за 15 дней. Упакованы в обувную коробку. С красивым летним платьем и педикюром идеально. Мужу понравились, сказал заказывать ещё! Спасибо продавцу!
Thanks!
miracle-shoes!! необыкновенно beautiful and comfortable, light! very satisfied! thank you very much
order very satisfied. быстрл it within 2 weeks. our 36 6 заказала fit size. more плоразмера on was if it would be better. i satisfied very soft. 5 hard to store. общалась not the seller.
like sandals, as the photo, foot length 25 cm size 41 good, not tailgating, thank you.
is lovely and ever super comfortable foot pants east selling look very fast arrive PRINCESS SHOES Is del5 ***** super selling GOOD LUCK To thanks you
very like sandals, second заказываю have different color, very comfortable.
beautiful!
alles orde in! заказала 38 to your size 9. получились large width slightly. but summer откают feet slightly, so there will be just right. намертво босоножкам flowers sewn to! although снимаемые other stores. leather sole, red!;)))) worry, slide that can be. looks very beautiful mount (screws) block transparent. in general, satisfied i. the leg look beautiful. присутствовал slight smell. satisfied purchase!
month krasnodar profits in sandals. accurate size. recommend.
Comfortable shoes
all is excellent. пришёл goods. highly recommend. all-match.
Nice shoes quick delivery
shoes is very comfortable n shipping was really fast!
okl
sandals good, fast delivery
chic thank you
Beautiful sandals fast delivery 2 weeks
transaction rushed well. quality ok
have silicone foot very sharp cut edge
order received two weeks, unexpectedly. packaging is good, пожевала post although it, sandals in integrity and sound. most присоединяюсь good feedback sandals class and unusual look, on the foot is very comfortable, soft. five four months испытаю strength, and more order and colors. продавцу1 thank you
nuostabiai gražios basutės, užsisakiau išmiera didesne. ačiū,.-ilgai siuntė mėnesius you, bet, pašto kaltė
босоножках about these мечтала long. заказала early october, 3 received. claims to quality no. обновлю on mid november. then will clear носятся as. 37 your заказала 24,5 (39). size!
fast shipping shoes very comfortable, soft, neat workmanship size is consistent. thank you
came quickly, amazing look, брала by 40 size 26,5. thanks to the store
ok
Very small
beautiful my foot... stunning! size fits exactly! the speed!
nice product
lindoooo
liked product.
Good shopping time. The shoes are just as pretty to the picture.
Excellent customer service. Resolved my problem promptly.
not very impressed with the store
Are beautiful, arrived in perfect state, good color and detail.
Unfortunately only 3 stars: specially ordered fast postage paid, to receive the goods before the holiday. eventually sending a very long week delivery exceeded the maximum period and the shoes arrived 2 days after i улетелела vacation. so the quality of product and fit the size can not say anything.
100% \% recommended! my sandals arrived ahead of schedule! thank you very much.
100% \% recommended! my sandals arrived ahead of schedule! thank you very much.
Ordered the third pair, thank you all super, delivery to Moscow last month! thank you
Ordered the third pair, thank you all super, delivery to Moscow last month! thank you
Thank you very much the store is very honest. I recommend
Very much, I recommend
Cute shoes, but the size 40 corresponds to 37. so, be careful, malomeryat.
good store and good shoes . Thanks
Excellent sandals! look nice, visually do leg slimmer. they require careful treatment-my child immediately strazinku сковырнул. Shipping to Moscow about three weeks. thank the store!
Delivery fast. Shoes chic, so soft and super comfortable. a pleasure to wear. I recommend store.
Came quickly, the store helped with the size, foot 25 cm, but it is advised size 10, because the wide leg, and shoes, sat perfectly, thank you and good luck in sales!!!
Thank you is very beautiful and arrived very fast.
I received the sandals red in 18 days, like it very much but do not understand why i I have not received the sandals black I ordered already almost two messes ago ....
Girls, take not regret it! I doubt very much that before ordering-happy as an elephant) very good quality myagenkie, light, the foot does not sweat, looks awesome! on my leg at the time! Mom valgus-strongly bulging bone she is also very comfortable! get my money order in September, a pair of each color-for the money we do not have such quality!
fast shipped and item exact as described by store. store recommended
GREAT BUY!!!!
39 came good. delivery fast.
I love these shoes!
Very beautiful, my friend is excited!
Beautiful style i like it
Dear, yes shoes did arrive after some problems with customs yesterday. The shoes fit and I like them a lot.
Cool
I am funny shoe, such as desired coming
The figment very cute, only delayed in. arrive to my country. But very satisfied. thank you.
Nice, comfortable, but malomerki
Nice same as pciture, correct size
Delivery fast, courier two weeks in Novokuznetsk, comfortable, the size guessed my Russian 39, unusual. I recommend the product and store
Sapatos really beautiful, the measure is accord CHART wing of MEASURES I take A sinta measure CLOTHING and Dio between 24.5 to 25 Is used 7.5 FOOTWEAR I take 9 and it was perfect it width perfect EVERYTHING Is great las recommend thanks store
thank you very nice shoes as it was shown thank you
To Moscow came for 2,5 weeks, ordered a second, but the size needed 39. I ordered a size 9 and turned out to be small (((thanks
Item came in my mailbox yesterday in a mailer, intact and unharmed during shipping. It came in its original box. I bought this pair for my mother and she is very pleased and delighted with it. She said it fits perfectly and it is a beautiful pair of shoes! Thank you awesome store! We will definitely be back to shop in your store again.
Good shoes, the dimensions are the same, come schA 18 days Courier brought. the shipping service some problems with SMS notification, one and also sms came for 10 times, is a minus)
Ordered 26.06 sent 27.06, Courier brought 12.07. very comfortable and beautiful shoes. thank you store!
Thank you for the sandals. to Sevastopol reached package wrapped in 14 days. courier brought to the apartment. there is a smell, but I think erode. soft. I recommend the store, ordering a second time from this seller.
All as in the photo, foot size 36,5-37-Naga in 23,5 cm. ordered 23,5. smells like glue but not critical. for their money worth.
Very good store. Fast shipping. Very nice shoes. Fit very well. I will recommend this seller and give 5 star
I order a second time. the first white very beautiful, and now black for a friend. they are even more beautiful. and the quality is good. and delivery is very fast. I recommend and goods and the store
Thank you for the sandals. fast delivery, ordered 11.06, 27.06 and has a courier brought a parcel to the apartment. Great sandals, see as will be worn.
Ordered 09.06 came to Moscow in 24. 06. fast delivery, took size 10.5 on my 41 sat perfectly attuned, and in a big way!! soft and comfortable!!! advise! Thank you very much!!!
Very quickly came to Rostov-on-Don. courier to the house brought) thank you. all super