SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery, thank you.
All came only very long shipping... Almost two months
Very Fast delivery, perfect, thanks
I order not the first time. The result is satisfied.
xoroshiy
The store immediately sent and quickly received. Everything was well packed. Corresponds to the description. I haven't tried it yet. I recommend the seller.
will test
Good masks, nice.
Too much waiting for the product almost twice as long
Long time is the shipping wait
A wonderful mask, moisturizes the face. Delivery is very fast. I will order it, I recommend
All right
Long shipping
.
Uh...
I'm very satisfied
OK
slow shipping, great product.
100% recommend this store
The order takes a little while to arrive, but all very well packaged and as shown in the photo
Masks came in whole, nowhere broke. I already had time to try pomegranate and blueberries. Well moisturizes. I did before bed, in the morning I felt the velvety of the skin. What pleased, the masks themselves are odorless (but in the bag there is a fragrance). And most importantly, the material of the mask! Great, nice to use, you can take on trips-takes up a minimum of space.
Arrived)
I take not the first time. i will go)))
Buru is not the first time, I like it with Combi skin. sending, and delivery-standard)))).
Class
Delivery month, all OK. Randomly arrived
Nice
Arrived within a month, sent what I ordered.
Good
A little over a month to arrive, it hydrates the mask and leaves your skin elastic. It has a lot of liquid inside the envelope, gives and spare
I haven't tried yet.
I am happy with everyone .. I recommend the producer
Looks great
Arrived quickly and in good condition thanks to the store
Very good Oval!
Bien
Excellent, thank you.
Delivery more than a month to Kiev. Ordinary moisturizing mask, without "wow" effect, which for this money is understandable. Irritation was not caused, you can take.