SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Corresponds to the description
Ordered 2 glass, both arrived with cracks
.
Perfect for Galaxy J7 2016. Cover the entire Screen. Recommended
Really perfect, it's absolutely not a shit screen. It is thick, as it should be. Just like in specialized stores! I repeat it
The product corresponds to the description. I ordered for Samsung J7 2016. It came perfectly.
All OK 5
Very good
si
The glass came in a month and a half. Otherwise, all the norms. Well packed. Without damage
It came, glass like glass, what else is it necessary?
All norms
Quality is good, everything has come, I recommend.
Fits ומדוייק.
On Samsung A3 came up perfectly
Good
Everything came. Whole. Well packed. Long shipping
The films was starting, but otherwise looks good
OK
ok
Glass is not hot. Before that, I took from another sold better. When re-adhesive (from the first time not exactly glued) crunches, as if it will now burst into several parts. And the corner on the cut of the sensors with the nail when unglued crumbled the duck.
Glass is good, but a bit fragile
Everything came pretty quickly, within 2 weeks. The goods are pretty. everything came perfectly
All super store recommend
Oh
Delivery 2 months! Very long. All other norms
Hope this time the glass is correct
Classic protective glass. Everything came whole. Thank you store
It looks exactly like the pictures
Pseudoaneurysm great
excellent
Excellent glass
Very good product!
Thanks to the store for the goods, everything corresponds to the description. The phone is suitable.
Excellent
Glass is not very suitable. The edges are not very glued.
It came quickly, in three weeks in the RB, came up, thank you
2 months shipping, the glass is a little not suitable in front camera area.
The parcel did not come, returned the money
The glasses came in whole, of good quality, approached the model of the phone
Great!! Came to Kazan unexpectedly quickly! In just 14 days! All whole, the order is very satisfied!!!
Good glass, glued normally, no gaps, I'm happy.
ok
Good glass
Thank you, everything is fine
One of three glasses came broken. The other two glasses are fine.
It's okay. It took a long time, while this protection was waiting for two touchscreen. Although the first ordered together. But everything is fine, the glass is cool thin. I advise you.
Corresponds to the description
The glass did not come, although it writes that it was received. I can not open a dispute.
To the Kaluga region for 12 reached
I ordered it for the sample. The goods are delivered in 3 weeks. Safe and Sound glass. Packed well. The store is conscientious. The size is as narrow as the original protective glass for A5 2017. The difference in the recess for the camera (in the original there is, but there is no), it is visible from the photo of the seller in fact. No complaints. I was satisfied. Thank you.
It's okay.
Ordered October 4, sent October 6, came November 23 to Siberia, packed well, ordered not myself, say the village well with:
perfect protect glass
good quality
Came protective glass for another phone
Glass came with scratches and some dirty
All right
Went to Samsung A3
super store
Everything is fine
Good glass, adequate delivery time.
arrived earlier than expected, will install soon
The glass did not come, the money was returned.
The glass came clearly on J5 2016. It was 1.5 months to Kiev.
All right, thank you.
The product corresponds to the wholesale
OK
Super
All right, thank you, I recommend
For Galaxy A6+ too small
super
Excellent glass, I order for the second time, I really like
In Nizhny Novgorod 2 months. Glass came up. It's okay!
A5 came up
Package to Gomel region. R. Belarus came in 3 weeks. The product corresponds to the description and advertising picture. only the protective film (protective glass) is covered on one side, where it should be glued to the mobile. Facial without protective which should be removed after installation on the phone.
стекло так себе пришло без клея которое заливается по краям
Did not come
Good product
ok
Good glass, especially for this cost.
I ordered glass for a friend. Perfectly packed, the glass came whole. The parcel went a little less than a month. The smartphone has not yet been measured. I did not have to communicate with the store. I recommend
Order 29.10 delivery to Krasnoyarsk 22.11. In size, everything coincides clearly. I recommend.
Did not fit
Ordered 01.10, came 21.11. The glass came perfectly, packed in foam. Seller recommend
The goods never received. The money was returned. I put the store 5 because he did everything he could. And in Russia the parcel was lost.
Thank you, quickly, neatly.
Glass on the Galaxy J7 2017 is not suitable, closes the front camera and the sensor (karoche waited, and the sense is 0.
The goods did not come, but the money for the purchase was returned, so in principle everything is fine
All OK
Good glass, lay down as it should
Good glass
1,5 months to Moscow. Good quality, sat normally. I recommend to everyone
Too narrow for j7 prime. Took a long time to arrive
It's a bit smaller on the sides in relation to the screen but for me, it's okay
I received it break but the store was very cool and send it back to me.
To c-pb 25 days. Everything is fine!
Waiting 10 weeks
Good
Everything came up. Thank you!
Delivery to Ukraine less than a month. Glass whole, on J3 2016 village is perfect
The goods never arrived
Molodechik store packed cool all whole
It was a long month, on the Samsung gelaxi A3 perfectly approached
Excellent glass. Reached 3 weeks to the Bryansk region. I recommend!
Thank you!
The glass came whole, well packed. I took it from the Post Office
Good. Recommend store.
All Super!! Good quality glass
Products didn't arrive at destination. Seller returned the money.
Excellent protective glass. Got whole, packed was good. I recommend to buy.
The parcel went to Nizhny Novgorod just over a month. Everything is well packed. Glass is good, quality regretted that I ordered only one. Thanks to the store. I will order more.
Glass whole. Completely without frames. I advise!