SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Headphones Super, sound odd, I advise everyone. Thanks to the store.
Very fast delivery
Comfortable good quality headphones. Sound good. Buttons are working as it should.
Cool
Fast shipping delivery, Good quality, Thanks for the gift
The headphones are super, play well, even the bass is, delivery is fast, recommend!
The parcel came in 20 days. The headphones work, the sound is good, the microphone works. thanks to the store for the gift)
super
Very fast delivery to Rostov-on-Don two weeks. For this price very good headphones. Seller thanks for the fast delivery and gift in the form of a keychain.
Everything is fine!
Good product
Work well, do not wheeze
perfect, good quality
thank you, i've been waited so much for them, it looks good, also thanks for gifts, my gf will like it❤
Excellent headphones. Good quality. Cool Sound. I recommend 100%.
Excellent headphones
The headphones got fast enough. The description is the same. The sound is not very (quiet), could be better. For the gift thank you
Everything is fast and high quality. Thank you for the gift.
Order came quickly, quality, time will show!
The sound quality is not very for communication will go to listen to music I do not advise, and the producer recommend sending and delivery is very fast.
Goods received, not yet checked
Very very long shipping! But everything-burnt delivered!!!
Normal headphones, sound acceptable. On the headphones, the logo of the company Samsung. the package was tracked all the way. The order was made 30.10.19 came 15.11.19.
For such a price, the quality of fire!
Excellent headphones. I take the second time, the past lasted exactly a year, then one earphone broke, the other worked. The store advise, informed me that the parcel may be delayed for a few days. The track was tracked, the delivery took 38 days to the Chuvash Republic, but it was worth it. In our city, headphones of this quality cost 1000 rubles. Thank you very much to the seller, I advise everyone, you will not regret it!
Sounds normal. Thank you. All buttons work
Good headphones, came quickly. I have the original and I do not see the difference. The only defect, I would like to have in the kit there were ear pads of different sizes, since those that came, I'm big. I recommend the product.
Great. Buy more
Delivery exactly month from the date of purchase. Packaging is reliable, as a gift bracelet). The headphones themselves are externally sound, by sound-in a common bomb. The purest sound. For all parameters-original headphones. Very Happy with the purchase. I recommend!
For such a price an excellent sound, the buttons all work. You can and need to take.
Corresponds to the description. Delivery to Ukraine-3 weeks. Look like the original. But-no bass, the microphone is weak. Corresponds to the description. Delivery to Ukraine-3 weeks. Looks like the original. But-no bass, the microphone is weak. As a gift-fenka.
I recommend, the quality is excellent, serve a long time, ordered already twice, delivery month and always with a gift.
Everything is fine. The order received quite quickly. The store put a small gift nice. Seller thanks
Super headset! Thank you! The sound is just fire! As it will be expensive headphones bought in the company store. The microphone works, the buttons work. Everything's fine. I can hear well. Thank you for the gift. I recommend.
The headset came quickly, sending was made on the day of the order, drove literally 2 weeks. Everything corresponds to the description, the sound is clean, sit comfortably in the ears. The product is satisfied, I recommend.
Everything's gone.
Earphones are clear, I purchased again
The product corresponds to the description. Neatly packed. Good quality.
Good headphones
I've opened on and used it already. It works fine.
Recommend sound cool
The goods are quality, the sound is good, the microphone works, the volume is adjustable. Went long.
It is a very good product, they arrived exactly one m is D is pués of having placed the order, besides is tar in good condition is, the TR is buttons are fully functional is and the sound quality is good A for the price. The only negative point I could find the product would be that the cable is very thin and looks too fragile, but for the sound and price you couldn't ask for anything else.
Super. advise
Great product. As original. Everything works. Seller recommend. Put a gift keychain on the keys.
Thank you store, product arrived after 2 weeks and was tested and there is a good audio.
Products according to description and fast delivery, thanks for small gifts.
Super.
Delivery to Samara was three weeks. The goods are satisfied
Everything came Good Bass
Headphones for their price are excellent, though not long-lived, on average about 3 months, the microphone is not very, but the sound quality in the speakers pleasantly surprises, I in the total amount bought already about a dozen such and I will take more, so who needs cheap and good headphones, take it will not regret
Super earphones, highly recommended
strādā labi
good store
Came in 3 weeks to the Tula region, ordered 2 pairs of sound norms, the microphone works while you like
Very fast shipping! About the quality I can not say yet, I have not used it yet.
It's okay!!
Very satisfied with the order, the headphones are cool, order will not regret, thanks for the gift
Good headphones I recommend
Loved by while ETA perfect hope is always good
Top for your money. Seller recommend.
In individual packaging with a gift.
The order received everything well sound very good bottom but deep all right
Super
Did not come, money returned
Everything OK
Excellent headphones recommend!
Very satisfied with the goods and quality
❤
Very good, I'm very happy, because this is one of the most useful thing, that i have from aliexpress ♥️
good earphones
I advise the goods and the store, corresponds to the description
Appearance is good) and sound good)
Super.
ok
Headphones work, the quality is normal for such a price. without bass. The store sent a gift with a red thread.
Excellent headphones! comfortable, work fine!! and cute bracelet as a gift! thanks to the store.
Not like the original, but it's about fast ושומעים clear
Got in a month. Excellent work, I hope not to fail in a couple of months
The earpiece came in intact. Another put a small gift-a red thread with a suspension. Very nice.
And tyak, I order for the second time such headphones (those broke after a year of use) delivery quickly came to Irkutsk for 23 days, the store put a gift Red Thread)) very nice to give the girl. Everything is super! He did not communicate with the seller, there was no need.