SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Natural, good, for natural look
Lashes are beautiful!
،my 3rd order great
beautiful lashes to add drama.
Very beautiful
love them ! vwey good
Perfect nothing to say
Cilia quality, i advise
took a really long time to get - went over the expected date but they’re cute. store was communicative
good quality
Repurchased for the 3rd time. These are my holy grail lashes
Same as picture... Very good qlty.. Its my second order
Amazing every time I order off them
Super eyelash, veri fast delivery to Armenia
Amazing lashes exactly as in the picture MY INSTAGRAM IS EVELINMUA_ I only use these lashes on myself and on lashes!!!
very fast delivery, good quality
ניראה good. no נסיתי yet.
Love them
Great I cannot stop ordering this style I love the shape it makes my eyes look like a cat eyes . I love them
Thank you store
Beautiful but too long
As always perfect lashes
thanks
Wszytsko compatible with description see how to be przyklejac for glue zakupionym stacjonarnie :-)
Sorry I have not received yet I was wrong it is another similar package.
Affordable, good quality, fast shipping!! I recommend:)
Labai ilgos, bet gražios ir natūralios
good
these are a nice mix of wearable and glamour. would repurchase
Nice
ok
6
The only lash company I use!!Always A1!!!
look great, 2 weeks shipping to slovakia
Was really impressed by these, the band is flexible and a good size, lash detail looks so good and feels so fluttery I love it
I love them soo muchh
love them‼️
Love them ordering more
I absolutely love these lashes! Fluffy, full and definitely not cheap looking! Shipping took long as I live in the UK but definitely worth it! 100% recommend this vendor/store! Trustworthy and reliable with excellent communication!
Took two weeks to come to the UK, lashes are so gorgeous and would recommend! So so soft and look amazing on!
Produto de qualidade incrível, vendedor atencioso, o único problema é que aqui no Brasil demora muito a liberação da Alfândega!
Great
I guess it's fine, my girlfriend said it's good, but there's no glue or something. I don't know. Still giving it five stars, item as described, three pairs. Thank you!
Exactly like photo!! Thank u
Perfect
Çok kaliteli kirpikler. 25 günde geldi. Tavsiye ederim
Super beau
Took 20 days to receive. Other than that, everything is as pictured
ok
Came way earlier than expected, product looks like the picture. Only thing is I don’t think they are mink, they will feel synthetic but look great.
Very beautiful!
best lashes ever
Good item
is beautiful
Good and not expensive
excellent lashes, silver and purchase. will definitely be doing more business
super
Love love love it
Cool
very beautiful
These are the most beautiful lashes ever I’m obsessed. And it shipped so fast! Only in 2 weeks!
Nice, pretty
first time not заказываю))) always fast, always высоте❤
Ok
Perfect !!!!
Ok
They are very long, haven’t tested it yet
Lovely lashes
very Comfortable and reusables
Gorgeous lashes and look so amazing on! Arrived in about 3 weeks to the UK. Definitely would recommend!
great
super fast delivery, really!
I love it
Took A While To Come
great
Very nice lashes
Thank you!
very beautiful is very soft and realistic bristles
So happy!
Love them
good looks
love this eyelash. please look very natural
Very good
love my lashes, although it took almost 2 months to receive, they arrived on time for my vacation
Super cute
Amazing
Excellent customer service A++
Had a hard time putting them on, they wouldn’t really stick
Super
Little bit messy eyelashes..
Eyelashes are a little bit longer than expected but beautiful and looks very natural!
super long and expressive! special cases or good for stage!
Thankyou it came in fast 2week max
eyelash gorgeous. only found q the base was more natural. arrived well fast and are well lightweight.
Nice
Really quick shipping !
just grade product quality. костанай just 12 days delivery of the. деформировались when not delivery. in life better than the photos. only shortcomings they go-no glue. ⭐️⭐️⭐️⭐️⭐️ and so
eyelashes are great :)
Really good lashes. The band was super long though! Ended up cutting a quarter of it off just to fit my eye!
super
Love Them !!!
gorgeous!
The lashes appear to be well constructed. The distribution of hairs is full and fluttery. Because I have purchased the HBZGTLAD series before, with stellar results, I recommend These well constructed lashes The distribution of hairs is full and dramatic. The band is easy to place. I was able to get 5 - 7 wears from a pair of lashes without lashes coming out of band or band deteriorating ; with gentle alcohol cleaning and storage on a lash form. Getmade
very good
جبد
Very nice eyelashes but took way too long to ship.
Love these are amazing
Good!
beautiful I really like them!!!
Love
Good quality
looks beautiful
The box it can in was a little crushed but the product was unharmed and fabulous
Perfect
good products
super fine lashes
Love This I always buy from this store
sooo beautyful lashes are suitable for me too long. long-delivery was i'm gonna buy another one, shorter because of quality.
Great! Use these on all my clients
stunning eyelashes,'ll more order, super
super beautiful and good product. i am super satisfied and will have. shipping may slightly faster.
Krásne, but strašne veľké :(
free sale glueless picture
wonderful!! super recommend
terribly long!
Lovely.good quality
very nice soft to the touch
Lashesssss are bomb bOmB BOOM!!!!! I used to wear lash extensions but they were so expensive to keep up with. I never really wore strip lashes, but these made me fall in love them so much. I got some of every kind just to wing it out a bit
Quite big!
Very pretty ! Will order more
I’ve used these eyelashes once. They were a bit long so I cut them down. They look very fake and worked well for a night out. Next time I order some I’ll try to get some more natural.
As described, they look alright. Doesn’t come with glue
amazing !!!!
Very good
I haven't received it yet to comment
I buy a lot from this product and I love it
piękne mięciutkie, długie rzęsy no elastycznym pasku. polecam
Very cute
I waiting very long this for this package.
loooove them
my second purchase and i love this!
Never recieved it, bur they Give me a refund and the communication was good.
Perfect
superrr
beautiful
Beautiful. Thank you
These r very long
gorgeous!!
I never received them
Lashes are beautiful. They come to Poland in 4 weeks.
very slow!!!
they are beautiful, full and super long
Haven't tried them yet but they look very natural. Quality seems good too. Thank you
Perfect and beautiful!
The best order them All the time very pretty very thick. Thank you store!
Ordered this on the 11th November and received on the 4th December. These lashes are gorgeous they feel so soft and I can’t wait to try it on I hope they look as good on my eye as they look in the pack.
cilia soft good, came quickly, пробовать'll in the paper.
Looks very pretty came fast to Germany
beautiful. thank you
super fast delivery
جميله same image will ask again
Wearing the lashes here, so good ! So fast and so comfortable would definitely keep buying
I wait 90 days and i dont have lashes
Bullshit. I️ never received.
order but no ske j'avais c' c' lovely c me know that fool's store cinn thick eyelashes real people's love i recommend the seller
simplesmente amei or model! flexivel base and bem natural! handmade recomendo Purchase!
Love it!
very good and fast!
Never arrived and no refund neither ! Very disappointed
bought the model 3d-Z08. super full and gorgeous! perfect!
goods not received, returned money.
last tym i didnt get the product but this tym i have trusted them again.. and finally i got my lashes.. they are so so lovely will order more thanks allot
Thanks! Fast shipping. Looks a bit long to mee, but we will see later. All in all looks really well made.
Packaging crumpled and open but cilia good
Bardzo gęste, wyglądają na solidne co prawda jeszcze nie testowałam
They look exactly the same as the picture. Love love love them! Great quality and easy to apply.
Love it ... long and thick but not to thick love it thanks
I received these lashes a lot faster than anticipated and I absolutely love them!! I'm excited to try them out!! & will hopefully make a much bigger order soon!
love the eye lashes. They look exactly like in the pic
love them so soft,recommend even tho they look like there suppose to have different look very satisfied with the quality took a while but happy.
it's beautiful. Long and dramatic. Good quality and fast shipping.
Beautiful eyelashes, i am very very satisfied and i will order again
Beautiful nice and soft shipping was fast thank you this is my second order
gorgeous lashes. easily reusable and they're really great quality.