SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you, store. Just as pictured!
i 've been ждала them! thank you!)
look out cool glasses, thanks to germany very fast shipping
10 days or something has come up and i very transportaion instagramda 80 90₺ to product to be sold is exactly alike, and excellent
The sunglasses look exactly like in th picture and they arrived in 30 days.
выслали fast, well packed, very nice
It came with case, i like it.
i color more bright
the product came in good shape
really good görseldekinin is same as the
very cool!
quality excellent дешёвых points! defects. narrow face look but my "большевато"
small size, but look good. plastic, durable. together with a month spb come to
Love them !
grade!!!
excellent quality glasses + ukraine came in 20 days
kiev 2 arrived in order. all like in description.
like дочке
you can contact me by beatiful verrymuch
very cool, the i like!!!
shipping одессу two weeks. and scratch defects. cloth and bag set can take!
pretty хлипкие glasses, дешёвого of plastic, изъянов all made but without any gently. come within 15 days. have been in the case, true порвался little it, страшного nothing but it, lying inside cloth wipe. anywhere any order more likely glasses. thank you
excellent, excellent, to buy! i! store excellent, great product! stars 5 put!!!
A bit small but love it. I got a free mini bag for it, a microfibre cleaner the material, you kno and a qr code for 10% off my next purchase
Thank you store I received my order in good condition and is exactly like the picture no scratches I will definitely order again from this seller ,the only problem was the shipping was very slow it took 2 months from SA
extra and pouch glasses come to package, with cloth. price for good. cheap kids on material for similar glasses)
the delivery of the month crimea sunglasses fit price запакованны good, fabric with.
like small size but quality is good
клевые glasses. looks great.-come in soft case pouch. glasses платочек to wipe it inside.'ll need summer wear.
glasses are just as pictured. arrived in, cloth with them. very satisfied. cool.
super fast
Flimsy.
Item as Described! great Seller A+++
Great Item! as Described! thank you
glasses too small. requested for size xl
perfectly. thank you so much.
fast shipping