SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
watch best
watch good. look carefully on the arm.-bit wrote большеват as bracelet, but it is no problem.
beautiful!!! elegant very fine!!! store recommend
заказываю second time. кафельный about разбила first floor ((cool, stylish. very neat look on the arm. quality super. but have повозиться укорочением with.
Very texture, very love
didn't disappoint me every time shopping
watch is very comfortable and beautiful, as the picture! very уменьшала bracelet, nothing difficult.
the product is perfect! excellent quality and size. exactly as no photo. stayed very satisfied!-thank you!
Recommend this store i will buy it again
I liked everything. thanks to the store
excellent
Nice watch...
slightly different round dial and metal bracelet bracelet the quality but overall all super
and all good quality. thank you
watch profit. packed good store, are separate thanks! miniature watch is very. thin just my handle). go hands. their long to order. i satisfied!
love, volveré the order. free shipping selling me Dio Some TATTOOS gift.
fast shipping all super, watch like very, thank you for!
cool watch. i'm glad to me this goods promptly дошёл привозят fast essential goods. more'll satisfied in order
commodity excellent, watch true big, can have a pair of links. from one week дошел singapore
thank you! excellent! other ждала box)))
unfortunately, заявленного much less dial. however, look very expensive high!
product other Country. our business güzar the ptt to address our employees, arriving at-on-site ““ saying you didn't find the product its mandate.
is watch not same as the picture, dial much smaller, wrote as below because 4 star. soften the only quality отменное hours, thank you for this
gorgeous!!
they шикарны! look perfect, dial comfortable. under fit your wrist and remove the links)
fast shipping! watch is very cool, look not cheap! recommend)!
разочаровалась and not ждала watch is very! about shipping month, to store claims) удивилась very, from sweden sent that! quality is excellent, face small, but it was ожидаемо) satisfied purchase!
watch good quality of course last how many unknown, such price look but over decent. excellent were packed, пакетике protective box all in (store thanks) watch yourself film, was strap big, but in different size hand (this does not apply to quality) extra clean no problem links, and week delivery of the month
watch super, very beautiful, come in original box, good for gift. thank you!!!
watch is very good, come to the. брендированной in box the film, damaged. battery also has been inserted, strap length but it is good universal. face small, but neat, so if not ведитесь on the picture it 1,5 times smaller. i is no problem, looks elegant reverse. ставлю 5 stars, this watch and want more.
Watches as described, very fast shipping, store recommend.
watch good. 4 убирали звене. come to надутом box package. about a month delivery
watch more walked month, watch yourself good, this unique strap, big strong it
all good, шла parcel month урала south to more true. daughter used to take. packaging is good, whole all come. gregarious store, feels good at once. shop wonderful, more'll take,'ll familiar and advise. thank you, very satisfied.
uniquely recommend. for 15 days епакетом come. belt large but have no problem укоротить master. 50рэ)) bought where and even praised master being asked))) like walk must like metal gear and chorus och перебоев without clearly. hope oh!! store responsive, chorus and courteous goes to contact. and искала such as namely small dial to!! stylish design wrist thin and tidy.
watch super! och cool! beautiful, stylish, miniature! write someone is small, i personally size and устроил very, fine perfect look at my hand) bracelet big, but this is знала) уберу гонять links and'll a pair of) were packed well, дошли of a month, gregarious store, responsible, has been registered confusion, исправил all. very satisfied shopping!!! thank you seller!
tracking number quickly order come отслеживался well packed were like watch всём way for the how many air bed проработают молодец store excellent all so as a see'll recommend
cool watch, well packaged: дутом package, boxed + pad, was watch themselves on film. большеват little худую bracelet on, to clean a pair of links. i satisfied, all super. slightly larger приморского walked edge to month. more захочу watch purchasing this'll store! thank you!!!
fast пришёл order but огорчило box that has been broken
super. about иркутска to month. links to clean up true. выставленным come up with my time zone.
the store promptness and five stars product quality
ожидала sure than i smaller one large and bracelet, but overall satisfied i) thank you)
оооооочень cool! 12 days delivery! watch box in, очч cool! записочку меленькую even put store. упакованно so that сломалось anything not exactly! enthusiastic i
watch are excellent. думала, ольше b will dial. but i like. wrapped and all have been watch box film, not to пацарапались. excellent
Came in 2 week. Very good watch, good quality. Recommend