SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Produit correspond a la description, jolie finition et livret rapidement
спасибо продавцу за отзывчивость. лучший из всех у кого я что либо покупала. были проблемы на почте, продавец быстро решил эту проблему, выходит на контакт быстро и без проблем. доставка правда долгая, но такую красоту можно и подождать
fast shiping, the bag looks nice, stylish, but unfortunately my phone does not fit in. good communication with the store
very nice
Мой заказ пришёл на почту, ну я не успела его получить не было в городе, мне сказали что вернули обратно, что мне делать подскажите?
До Питера за 12 дней!!! Сама сумка аккуратная, блестки не осыпаются. Есть небольшие царапины на металической части. Цепочка исправна, есть запах
beautiful
Доставка 21 день. Клатч очень красивый, такой как и хотела, полностью соответсвует картинке, не кривая, всё целое, блёстки осыпаются минимально, немного есть запах, цепочка чуть длинновата, но можно укоротить до любой длины, замок работает, заказом довольна, рекомендую к покупке) по размеру влазит iPhone 6s, зеркальце, помада, небольшой кошелёк.
Çok şık ama biraz küçük iphone plus sığmıyor içine
very ерасивая handbag. better than фотке! and order. now want to order another
bery nice
lindaaa, came with uns scratches, but nothing too
Beautiful bag, the colour looks more like fuchsia pink, still love
order received 28.04 and 18.05. fast shipping wonderful handbag! little блесточки remain on hand. but it is not scary. recommend!
below two weeks delivery (заказывала платную delivery),. bag has been need urgent. packed well, came without damage. promptly posted to all questions store, the выходил connection. like clutch, not осыпается. width 15 cm, 13 cm. seller recommend.
thank you for fast delivery. handbag excellent.
clutch normal, whole пришёл. шёл very long. sequins сыпятся little, and have a smell. clutch and overall very good.
delivery fast, клевый clutch, was packed firmly thanks to store.
good
as all in description. quality is good
shipping half month, normal, small
very cute
to all good, nk handbag but smooth, any clings to, not поносишь shoulder
fast shipping and delivery. glitter don't osypuje. fragrance wietrzeje pleasant but not too quickly. general recommend :)
satisfied. shipping normally, сверится slightly gloss, but not scary. to take))) упаковочно good! вместительна very
bag (leather) very satisfied, since come in perfect quality, but is, of course, smell of glue (or the kind). shipping about a month to kazakhstan, track отслеживался.
cute clutch hardly j5 no case fits samsung galaxy phone
good, running lock
good quality. delivery of the month
OK
its fantastic,,beautiful ,,nice,,,Thank you,,will order again,,,,)))))
quality is good. shipping fast. have a smell of glue. come with me покарябоным lock, minus that star. not much сыпятся sequins.
симпотичный very, clutch cute. заказываю second time, now mother. fully compliant with picture. comfortable, chain length good!
I love the soft feel of the purse. Should order some other colours soon.
super!!!
walking in order half month. excellent quality. responsible store. order will still. recommend.
beautiful evening bag. black заказывала sequined smell there is a small but think it quickly выветриться. matches the description. дошла intact. заказала february 14, 2018, came march 31, 2018. very small my phone placed it a so all good.
very beautifull, the an very happy with the bag
super! very beautiful! not осыпаются sequins, smell no! was well packed!
beautiful small clutch perfect which party good clasp fixed. packaging is good. присутствовал smell, выветрился but quickly.
lovely small bag. I have already ordered also black one:)
this bag is absolutelly fantastic. I will order second one. It could be a little bit bigger, but it is elegant. perfect stuff
lovely mini bag
arrive very Rapido, i content, free shipping To Price is good quality.
thank you so much and the bag is beautiful
goodly handbag. recommend. damage only, not accommodates my phone. but this just only my error, because of this no sprawdziłam.
влез phone even small and cool in general
very fast. perfect. Is A cucada. the malo... is not me fits phone xiaomi mi A1 and go .... q buscaré So other.
Little beautiful bag
Perfect
very fast clutch come!!! color, fit size picture. the only thing smell not. balcony put in the hope выветриться that.
good
such as seen. unique snag Is the stain glitter.
there is a smell but i hope it will disappear
⭐⭐⭐⭐⭐
Awesome love it
заказала 22/1 received 7/2, гипербыстро, cool, party, small. no сыпется, very satisfied! many thanks for beautiful such for create that handbags, sure to recommend!
beautiful, but strong smell of glue
bag as the photo. has smell, выветрится hope. заказала january 16, came to the post office in january москву at the end of. very fast. thanks to store.
Lovely bag! Fast responses...fast shipping. Thank you
very long. clutch small, fit phone and lipstick. satisfied the overall
cool)
5* Perfect!
шла башкирию 11 days package. = quality. white glue sequins and pungent smell сыпятся little, great in the rest. влезает phone, but barely.
thank you, you are the best
beautiful evening bag and shiny very elegant. have odor, but выветрится. шла long almost half month. store not общалась, parcel sent the same day delivery. 5 stars ставлю so
bags very beautiful i immediately fell in love with it. all advise. айфон5с fit
I'm happy, thank you, 5 star :)
product very i like. recommended!!!
loved the product, follows like no ad, loved!
more beautiful than the picture in reality of small "-" заедает slightly lock. 20 days delivered (before, promised than))
Perfect.
good qualitte
excellent handbag (leather) such price. "5ти phone not more, pack of cigarettes lighter, small mirror, вместятся lipstick. recommend. общалась not the store. заказывала in" black friday "24.11.17, 30.12.17 came to the post office, успела ng not to take, долговато шла.
beautiful bag
its awesome!
have a strong smell clutch excellent and so
Wonderful bag!
RECOMMEND. .... SUPER ..... :) MERRY. ...... WORLD ....... and ......... HAPPY ......... NEW ....... YEAR ....... :)
pretty handbag. three шла адыгею week.
Great quaility! Beautiful. I fully recommend.
Perfect!
good appearance (match price). have a strong smell, hope выветрится
handbag excellent!! advice!
I'm excited from my purse, fast delivery, same as in the picture
clutch cute. заказывала party sorry no had time 3 days ((like the picture one one.
expected better, хлипкая then which, влез iphone 6 s!
I love it!
555555+++++++
пришёл on description commodity, small neat clutch all like
all good. bad evening clutch bag horrible smell but, выветрится hope.
muito bom or produto! chegou em less than 1 mês. bem packed and preserved.
ништяк) all grit руга soup beam! translator опупеет))
all, recommend
cool handbag. not сыпется. not цепляет. ровненькое all
quality is very good. satisfied with the product.
lovely free photo.
really, пришёл for two to three weeks. quality is good!
ok
damage, but returned money
Excellent. Very good quality. The lock is a bit hard to open.
Kokybė gera, tik telefonas 5,5 colio netelpa jau screen.
clutch wonderful! is neat, not find fault. осыпаются not sequins. please view clutch small. only my влезает sony only. (size 5 inch) it is minus large. all so and perfectly. 22.11.17 пришёл заказывала 2.11.17. order, satisfied receive exactly!
free delivery. product line beautiful
heap moiie thanks
just gorgeous
excellent product!
handbag is cute, material glitter, but don't osypuje. middle zmiesci sie eg. smartphone, wipes, mini mirror and lipstick. Recommended!!
as expected
handbag śliczniutka. sensational for party...
Gorgeous!!!
like it
handmade adorei BAG
luxury
Very fast delivery.. product 10/10
Excellent product and fast shipping !
amazing
bag is lovely and beautiful!) output the party. luxurious design!-band gift put store small point, rather nice) крыма week 2-up super fast! goods seller recommend)
Love the bag. As expected. So cute. Thank you store. Came within a month fast delivery
מהמםםם
Beautiful!!
Clutch cool, good quality. delivery fast, tracked from start to finish. of the downsides-a great phone does not fit, about the size of for iphone 4 s.
Klasssnaya bag has a light smell I think is easy to erode
Excellent quality. just Which described. article perfectly packed. arrived to SPAIN in just 10 days. recommend this store. quality, Price, speed, it It everything. surely repeat
Clutch is very cool. delivery fast. inside the chain. 100% corresponds to a photo retailer. took a teenager at prom. daughter happy. thank you store. recommend the product and seller.
The product conforms to the description. The time od the delivery was good. I highly recommend this store. The quality of the product is very good. The bag is gorgeous!! It's a perfect match for my shoes :P
Good clutch but should be cheaper, quality is average
Very nice bag, all as in the picture. to Moscow was exactly three weeks. Seller recommend :)
11.04 03.05 has got it (and could get before but the mail россииии) For fast delivery is a plus! Overall very decent clutch for the price! cracks/scratches-no Sparkles like do not fly away, not yet walking her) but for me is not critical in general) is very nice and girlish elegant!) I recommend the store and product to buy!)
Clutch Chudovo priyshov 20 dnіv i Garni stanі! Seller nadіslav zamovlennya vzhe moє Prohanov відгукнувся shvidkoї delivery i the following day) clutch zovnі m yaky on dotik have Demba Mauger поміститися phone lenovo a6000. lantsyuzhok in nayavnostі Yea. Yea nepriєmny smell vseredinі zvіsno, ale i think scho s hour vіn зникне) schiro dyakuyu store for operativnіst i Visoko yakіst!
The clutch came after a month, it's very nice, a bit smelly but does not disturb. Didn't have to speak with the store. Thx, I recommend.
Красивушный clutch black shiny fabric. the color-size-the price is perfect. a couple of exits per year. in my city, these from at least 1200 rubles. and got me for 500 rubles. thank you and prosperity business.
Great bag, well packed, reached 1.5 months I recommend
30.03-получила ordered 20. 04. trek otslezhivalsya. vse tseloe. est zapah. v generally satisfied.
Wow....it is so beautiful and elegant.I will order more colours from the store...I even like to give 10 stars but is not possible..while thank you so much and appreciate,is only 10 days it get to me.faster courier so ever
Bag is very good! before the Ulyanovsk region reached in the past month. there is the smell, but I'm sure that he vyvetritsa the store thank you!!!
Really liked the clutch. ordered on February 23 came on March 30. soft to the touch, sequins are on hand. well packed, the chain inside length a little more than a meter. thank you store :)