SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice quality! Cute bag. Looks like a very good faux leather. Arrived to Canada quite quickly in 3 weeks. Great store. Thank you.
beautiful backpack, quality nice Which tal the 100%, comprare More, excellent store.
zipper design and all ok! very satisfied! and in the description as photo)) packed well, even when помялась delivery)
Shipping very fast. figment exact a. t like a
backpack cool! оправдались standby. packaging is good, package inside was air, not ичего помялось n, no odor. furniture looks very reliable, but overall very class, roomy. заявленному color matched. will love to wear.
excellent backpack! recommend!!!
excellent quality
fashion arrived HANDBAG 1 month approx. looks good quality. well packed. thanks!
backpack in excellent condition, was packaged well, have a small smell, but it is not scary
I recommend this store
perfectly. well packed. заказываю second time. ноавится
Fast shipping, like picture
excellent backpack! clearly zipper work straight stitch, odor no. very like handle shoulder roomy. advice
straight stitching, smell has, pleasing to the touch, вместителен enough, satchel handbag and can be used as. region саратовской before shipped. 2.
very good quality! 100% satisfied i the!!! thank you!!! three handles. the division is one pocket inside wall.
excellent backpack! looks expensive, high quality inside and outside. laptop is placed, pile is. very strong webbing
excellent, roomy, lightweight, 3 доехал moscow to, thank you)
come backpack fast, порадовало quality, feedback wrote the true, a4 size that, however it is less. strong smell not available, but it is not scary. satisfied commodity.
ооочень backpack bag-satisfied. in real pink very beautiful. touch. non stick thread. straight stitches. stink. внутрений zip pocket. open flanked pockets. one big pocket top zipper 25-30 width height 35-40 cm. comfortable grip under the shoulder to use as bag. fixed backpack for. cool ооочень. well packed store and kept отслеживал parcel to m дошла about 3 week
high quality super and.
Is. nicely protected
looks good and beautiful. i. the pretty plastic malo Is smelling, But By the other cool. prompt estrenarla I hope.
perfect
Packed good. Delivered in 18 days (icluding Christmass holidays). Quality as described. Meets my expectations. Colour is the same as in picture.
blogai dupakuota, be oro pagalvės viduje, susispaude krastai, neina kolkas istiesinti, nekaip atrodo :( labai nepatogi kaiprankine
good all) quality excellent. roomy very and lightweight. see as it will to wear. unique, long.
quality is excellent, except zipper, divergent continuously, therefore носибельно ..
bag received, this second заказываю store!
quality is good, order despatching store but very long
color matched. material pleasant, tailored good. strap back only, all that keeps straps, a bit crooked sewn. have a small smell, but, think выветрится. in general, very worthy of money such for option. fast shipping.
exquisite too
long shipping, possibly due to заказывала is 11.11, but more package in one month пробыла paragraph, although the store original sent very fast. backpack itself is good, but in quite влазит притык a4 size.
really super! умничка store, пришёл item fast, exactly as the picture! thank you! quality fire!
cool, without any defect, smell a small
excellent, color nice soft, slightly brighter than the picture, шёл си11 11 long 30.12 taken away satisfied вообщем
like the picture. nicely wrapped and bring A BAG Air hoodie inside the TRAVEL To become warped not
weak mechanisms
good backpack. packed well. package inside air. i satisfied, thank you.
30 days delivery. backpack as picture. no beautiful color, roomy. like me.
cool bag! and how can backpack bag! отслеживался track, gregarious store. it even sms package is shipped. mo ехала week 3 to package
daughter is very satisfied! quality excellent! recommend! has always been to store. trackable track! fast shipping!!!
backpack wonderful! high quality sewing, sit tight trim and accessories. all seams прострочены perfect! all over отслеживался track. sent sms even russia post arrival pt. заказала black on friday, 28.12.17 элисту arrived.
backpack good, smell no, all in place
backpack excellent as the picture, have a small smell, all the rest and super. шёл half month.
felt дермантин. ьудет eternal not accurately. выглялит good.
good, not врут feedback. ash color pink,, страшным is no smell.
slightly larger шёл moscow to month. very beautiful, quality material pleasing, not oilcloth, skin задел very quality. for score снимаю zipper. неисправна, divergent continuously, self to change.
excellent, strong straps,, all good i satisfied!
03.12.17 заказывала backpack. 22.12.17 пришёл. башкирии to this quick. packaging had without damage. really super backpack itself. material is soft. touch. looks like the photo. выветриться quickly but think there is a little smell. roomy backpack. легло вместилась a4 folder. zipper backpack work well. inside have a pair of pockets. thread not stick anywhere. no damage backpack no. thanks to store. sent fast. to seller and ставлю 5 stars.
backpack exactly like the photo. is very neatly, not hanging and other ниточек with none. also smell no. племяннице заказывал very satisfied. to store and + 5
nice colour, quite small, probably comfortable and good material
less than a month come. каяество неплохое, аккуратненько stitched, has been completely packed well, пыкетов with air inside. ожидала i is not exactly the true color, страшного nothing but it. satisfied i. recommend. thank you!
qualitative, one single material leather smell no. a4 влезает easily. satisfied!
just grade портфельчик well packed fast and come nowhere no scratches,, all zippers work good there are several inside and outside карманчиков (phone, keys and so on) satisfied very, bought this bag is
backpack excellent. this second i have this plan, first-pink заказывала year, still like new. also this excellent quality, пошит smoothly, like all expected. there is little odor, but it выветрится quickly. more shipping немногим month. air with пришёл inside, помялся all. very satisfied!
shipping: three to four weeks. backpack as the picture, has a little. bag put in inside air, not to помялся. color as picture. recommend
satisfied overall backpack! straight stitching, smell no, zipper work! pretty good looking! one large compartment! small inside pocket zipper and! format "a4" влезет height if only to! all is normal like! store not общалась! delivery before the moscow (on получала mail) 1 month.
good. as the photo. мятый simple. strap all wrinkled. расправились time need to wait
love, quality nice, good size large nicely arrived packed, stylish A kind Balloon To prevent wrinkles. nice color. recommend
класный оооочень backpack! зачётно looks. the only thing for more please change the manufacturer рюкзачку will then fabric quality and price. many looks photo lighter. more latest color real photo. roomy pretty. advice general to purchase.
lovely!!! Is the second i buy COLORS because love and Is super comfortable. recommended 100%. ultimate quality.
Excellent! fast delivery. the quality is good. fits the description. perfectly packaged. I ordered in two colors at once. happy!
The backpack is of excellent quality. I am it makes more than 1 month, already have owned to do the evaluation. the color corresponds to the announcement, but not checked the measurements. it supports a little weight, for example: a college notebook 200 sheets, as well as a book small 2.000 pages not counting the other objects. all this without the open seams. I am very satisfied (girlfriend's account).
Great backpack! very roomy. A4 fit. inside one large compartment and inner pocket for small items. on the sides are not big pockets. the backpack on two big thin straps and a removable shoulder strap handle on top. can be worn as a backpack as a bag. the material is leather. seams are perfectly stitched, there is no smell. backpack went a month in the Rostov and delivered by courier. track number was, but the numbers. the number does not track the mail Russia. the goods are good, I recommend
Say I love it it's nothing to say! I'll start with the delivery, quickly and conveniently home delivery, into the hands at your convenient time. On the packaging: package it is another package on the boot and it has it, very cool backpack. the backpack was a package with air, to form holding. As for the backpack, it is much better than in the photo. very beautiful color. all seams are flat, zippers are working fine. I am very happy. I hope that will be worn for a long time. Thank you store. definitely recommend.