SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very fast shipping. arrived in 20 days ordered 2.
Not full adherence to the screen
Do not recommend. Falls with the bangs
Good.
Normal glass
The order came to Magnitogorsk within 2 weeks. Well packed, whole without scratches.
Good product as described worked well .
The goods came on time, as should have been. Quality is good, thank you very much, I advise you to buy glass here.
Very good glass. Much better sits the previous. I 've been walking for 2 weeks, everything is clearly not falling off. Very good quality. Ordered two more about the stock)))
ok
Great product. Good packing. Medium charging. Keep working. Thank you.
Excellent two glasses, quickly, I recommend! All whole
Quality corresponds to price
T
Super!
OK
35 days to get to Australia. Exactly what it should be.
ok for this screen protect.
Super
The product has arrived :-)! It's perfect.
bad delivery
Top! Super recommend! Can buy without fear!!
parfait
Everything is fine, it came perfectly, I have enough such a film for about 6-8 months., I take several at once always
Good for the price
Took a lot of time for shipping, as the picture
In general, everything is fine, but have not yet tried to glue
Compliant not easy to stick.
Super
very good product, I recommend it 100%
Very good product I recommend the store
product feels like good quality however screen is not as sensitive as without it. It is difficult to drag down the menu from the top of the screen with this protector on and sometimes not all buttons are easy to tap.
good
Very good quality! Worth purchasing
good!
Perfecto
Best screen protection I tried
A good store, came what I ordered!
I arrive in the indicated time very well packaged and just as I asked it to be proved
Glass whole, sorry that did not put a special glue to the edges glued ..
Quick of what I expected
Good glass.
shipped to kenya.. am satisfied.. safe package
ok
Glass like hood, but the sensitivity of the screen with it is not ice at all.
thank you
works well! thank you!
The order did not reach, but the refund without problems
Excellent shipping.
Great
got the glass, but it was broken. refunded immediately.
Came perfectly!
perfect and easy to install without bubbles
Excellent fit, well packed. I recommend
I arrive in perfect condition it was delayed to arrive but I am satisfied with the product
Quality article and corresponding to the description. Thank you.
Excellent glass, I'm happy...
The order did not come, it's a pity, but the money was returned.
Not a bad glass, mesh, you can see the grid if you look very closely. For their money norms)
Some screen edges had air and i did not manage to fix this... screen broke quicly. But thats not store fault. Qualiti for price good.
Did not come, money returned
ok
Before Omsk 2 months, ordinary glass, packed well.
Good Product and prefect packing
good product, fit my s9. i recommend
it was actually one of the best screen protectors i’ve bought. it fit the phone perfectly and didn’t have leave any air bubbles . i recommend it.
With the store did not communicate, the glass came good
quality is good but i easy to crack also the sensitivity not good
very good
The quality is alright
good
Very "light" film. The 1er I glued was removed after 10min... The glue strip around the film is too thin... Too bad.
Everything ok as described
The glue only sticks on the sides, and in general it looses the clarity of the screen too much. The cutting is very precise though. Shipment was very fast. it arrived in 2 weeks. Best experience so far with any store.
Ordered on 24.08.2019 received on 21.11.2019. The protector fits well. I didnt have any communication with the store
Good glass
Not yet glued
Good
Good quality, lay like cast
Good packing. Came quickly
It is glued well, it is important to stick the edges qualitatively otherwise through a small hole will get dust more and more.
Wonderful. The best product and best quality. Thank you very much.
Wonderful glass, glued very easily, not marriage, divorce does not leave, touch the screen and respond to pressing instant, now very easy and comfortable began to work with the phone. Thank you to the store, well done!!!! Contact them.
Glass I order a second time, I do not know what it is, but my uncle is happy
Thanks!
excellent
Exelent packaging very happy
thanks
Tracking was not available, so for service 4, the rest is happy.
Quickly until glued
Well received
ok
The product is consistent with the description but I have trouble using the touch screen. Some keys do not work with this tempered glass. You have to press several times on the same key or press harder... It's very annoying when you type a message among others. Otherwise I was delivered in 15 days.
Glass lay perfectly
okay
Glass came whole, delivery month
The product was very long.
all is ok
Ok
The quality of printing is average, transparency is excellent, the store is well done, I recommend.
I order 2 times
nice product fast delivery in new Zealand packed properly received properly not use yet I'll leave additional feedback after use thanks supplier and recommend to everyone
The order was less than a month, the glass is whole, the color corresponds to the ordered, packed firmly.
✌
All OK.
its basic. not the smartest
good product I bought same as I found here cheaper than ebay..here
Thx
Do not take note 8, uncomfortable completely. Only the lower and upper part is glued, all the covers are torn off on the sides of the glass, that it constantly rubs when typing. The front camera is impossible to use, it is clouded, because over it the glass. Went to look again hydrogel film, and in the meantime have to suffer with this glass.
ok.
Excellent product, as described
auesome
Glass is good. It came in a week in Moscow
OK
Fast delivery, well packed!
The store is well done! Everything's fine. I recommend to everyone. Thank you.
Excellent film fits right in s9plus can buy without fear, the store is congratulated got everything right.
The whole came, everything is fine. But unfortunately does not completely cover the screen, there are 2 ml indent.