SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
satisfied order, but shipping long
Parfait
Perfect product and perfect store. I recommand !
cool all))
it is
it all come 2 заказывала single no stone ring 1
parmagima was complete. guzel gorunuyor.
trochu ostré
arrived in no time. fast and beautiful for that which costs.
Good
month шео beautiful
Satisfied.
last package has come. two months шла long. large money, but колечико standards.
ok
as in description.
super
very beautiful ring thanks
ringlet good. look beautiful hand
very nice, looks neatly. hope you will not zostawiał traces.
ringlet beautiful!
2 month nearly went ring, today забрала quality good, beautiful ring))
all is excellent
slowly walking in order
even they are price is for anything normal delivery oh.
.
I love everything I ordered
product as the picture, shipping has come in month Thank :) :)
packaged well, arrived timely. i hope not immediately become green solo
products 30 days arrived. the products are beautiful. i would recommend.
beautiful ring, but it remain rinse and color of
beautiful I love it
got nothing
cute
ring elegant!!!
no mail rings
Thank you very much
Good
very beautiful
заказывала 06.02, received 16.04. ждала long. хорошенькое ringlet. all pebbles. you can order. thank you very much store!
totally worth! look at that blink blink!
excellent, продававшийся thank you
order more walking month. отслеживался track no. glisten stones good, ring but no more your money.
отвалилось везли as couple rings with stone
very good
отслеживался walking in order not 2 month
gold look like.
my 4 purchase of this ring. love the ring. will order again
such ring very beautiful funny money)) perfect подошёл
very good
пришёл goods thank you, was packed окуратно size подошёл only.
turned ringlet large, выпали rhinestones and a pair of (
very beautiful. but even though it with a layer of transparent покрыла i, care black leaves toe spot
goods not пришёл, opened a dispute refund. zero reaction.
ring beautiful delivered fast, and clings to колючее ring but self.
nearly 2 months long went ringlet
Nice Product
Beautiful ring. Perfect fit
thank you store!
The ring is small for me, but is very beautiful
ring beautiful. as in description. заказывала the size, middle finger to fit but. satisfied like
out cool! rub and 20 rr 20 k ring for))))
for good price.
Just like the pictures. perfect size. Delivered within a month. Looks amazing.
beautiful jewelry comes order more will quickly
all ok. thank you. cute.
where the left кристаллик one. ((((mind a normal and so beautiful, so 4.
free RING CARVING More Little usual, the other By But EVERYTHING well.
very beautiful. went long true.
So wonderfull
ring is not bad, but once, almost immediately океслилось ((
so. this product is like, but there are flaws. such as minus the small me that it turned (very sad), but my fault, мезинец налезает знала size and not only, ооочень but beautiful ring oh, therefore'll reduce, the cost for the my store despatching ringlet 2-3, went out and long enough, 11 days before the deadline кинули mailbox in buyer protection, отслеивался track no. advice to buy
I ordered size 16: it is perfect. The colour is very nice. The diamonds are shiny. I’m very happy with the ring. I also ordered a size bigger in case the 16 was small and the ring came in a different floor of rose gold and the diamond rocks were darker (as seen on the picture).
good
ringlet good, not trackable to russia!
cool
no goods
sent your order, returned money... store bad ordinary
very bad quality. green leaves trace. do not recommend
fast пришёл normal goods
went month. cute)
Good.
come flat month. of goods without excellent!
this is 20 usd for суперкольцо! доехало very fast. thank you!
thanks! everything arrived ok!
order was not delivered till date
very beautiful
really pretty
cool ring.
excellent
Very pretty
excellent order
moscow week to 3, it is safe, rhinestones. looks like an ordinary jewelry but over the price смешную quibble sin.
perfectly.
All right !
I was delighted! Right on my finger! Well wrapped, I ordered it on 31/07 and arrived on 06/09.
Came pretty bysro quality norm .. no more time it will turn black because deshovoe
Ring came) all super!) was sending to Karelia, it's for a month
Ring just super, indistinguishable from gold thank you store, I will be ordering more!
Ring just like real gold, let's see how long will not turn black
Everything came perfectly 2,5 months went to Chelyabinsk. I recommend store!!!
Thank you for the ring, just super! I approached the size, looks like gold I hope it will nasitsya well. order delivery long
Ring just super, I'm happy. really I do not know how fast it will darken.
The ring. cheers. for the price of super can poblistat. different from gold. to look expensive jewelry. thank you
Goods came almost a month. very beautiful ring, for this price very good. there was no one strazik, but it is almost not noticeable. thanks to the store) recommend)
Ring went 3 weeks prior to Tatarstan, put in the mailbox, shines well, especially in the sun, thank you very much the store, happy sending)
I advise prodovtsa goods went up to a month which is normal, well packaged, great ring, thank prodovtsu.
Neat ring, all the crystals in place, a great option for summer.