SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very beautiful cosmetics bag!
заказываю second time, all is excellent
super like the picture
дошёл запорожья to order, month ukraine. just cosmetic bag quality, not regret заказывала and gift. прошита and gently, nowhere thread stick up, inside have extra pocket. общалась not the store. highly recommended!
super!! very like!
the description Is exact though tardó months Mexico medium travel ride
kiev 2 week. quality super, and gently all bad smell. recommend
Great product, according to the description, no flaws, truly recommend.
luxury makeup all my соответствовала which expectations. very сшита qualitative, weave dense, clear picture. roomy. карманчика one large compartment inside and two side. satisfied very, store recommend!
cosmetic bags quality excellent, all stitched, thread not stick up, all sufficiently firmly zipper thick frame made of wire to maintain the shape, заявленному соответсвует slightly off color, me but critical, fast shipping and shipping. looking not the size roomy very. общалась not the store. item recommend.
roomy super
Little bit smaller than I expected but anyway great bag.Thanks)
quality is beauticians. the frame. fast shipping
Excellent!
smoothly parcel шла month. not my оправдала expectations, смотрела except but not feedback photo main, my smoother though it looks on them. the top curve some zipper. square shape. took her for bathroom скинуть change it all, standard .. so
super wygląda dokładnie tak jak no zdjęciu, zdecydowanie polecam!
color wow so but over completely not sure bad money
nice v good
shipping fast. as picture appearance site. thank you.
all received. slightly longer than imagined. but within the period. quality is good.
worthy makeup all as photo) for 20 days came))
fast shipping good goods)))
can't appreciate this order, tk. sent back it (our mail). i opened to dispute store wrote...
super cosmetic bag!!! miniature roomy врем also and very very. thanks to store.
wife really liked thank you come to store month
nice, as in picture.
wonderful makeup roomy very, color is same as the photos. thank you very much store! :)
Good quality
all ok not stitching stick up, smell no, super-fast дошла
cosmetic bag good. big pockets inside. stick-where кое thread, but terrible.
arrived perfect-state and Is like the picture
I received the bag, good Quality. Received a different design that I choose but is OK. Thanks.
is very good. 16 days delivery. sent умничка store.
пошита qualitative, fast shipping roomy, on the spokes. looks dignified can recommend.
the quality is not very good, the zipper is jamming
durable and roomy bag cosmetic добротный lock, smell no
good, came quickly.
cosmetic bag good
completely is not is expected. material is very thin. quality not much, sorry
Not like picture. Top zipper is a non matching blue instead of pink.
good quality. wife like
all ok, понравиьась cosmetic bag. small it
good cosmetic roomy enough large
ukraine delivery 3 week. good excellent пошита cosmetic bag. using the built-in desk standing on the spokes zipper. i now'll her to carry. we are 3 times more cost. thank you
all good delivery time fast. gray color more. from the same passport case different from the store but overall very even.
very nice and cosmetics roomy. no smell no. came quickly.
store sent directly. all like in the description, not stink. заказала on october 23, november 10 забрала post parcel with.
good cosmetic nice. top inserted 2 spokes прошита qualitative, there are 2 pockets inside, recommend.
киева to two weeks delivery. really super quality! recommend
shipping within 14 days. order good quality. recommend buying. in 14 days delivery. good quality order. buying recommend i.
I really liked the beautician, roomy! went for 2 weeks to Moscow
Colour is a little lighter than photograph, but still nice quality for the price. Fits quite a lot of travel goods inside, zipper is sturdy. Packaging was good, arrived to the US in two weeks. Thank you.
Came 7 days before Moscow. spacious and nice. I recommend.