SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excellent bag! recommend!
product compliant with the description. recommend
store спасибобо all is excellent
nice and very place inside
good quality
nice bag
bag very like! full оправдывает your cost! all carefully tailored. order more!
makeup bag ждала отправляли long about 3 week but cost in waiting. good, straight stitching, color as picture, have a small smell, устранимо but it. store not общалась, to the last отслеживался track.
fast shipping wholesale terrific
Thank You
all good, but there are pungent smell.
The quality is good but it is different between the body and the zipper, more different than the photo.
is very good. as no smell and all продав
size is the quality is excellent
many different pockets bag wife like very good quality very comfortable use store оправдал points and not expensive high quality fast thank you all standby
organizer excellent! quality is very good, smell no. zipper work perfectly. shipping fast.
Very good quality and recommend to buy
all the way tracking, quality is very good, roomy, i вываливается висячем condition not in, душевого full enough space. i satisfied! spb week to shipping.
pretty пришёл goods. good quality. great for поезди. satisfied i.
Everything ok
satisfied i. sky blue handbag, bright, beautiful. fully compliant with the description. туговато little work locks, but i think разойдутся use. кармашков slots and many. fabric stiff, ripstop, long designed to use. it's a month. and store recommend. order will still.
It was a very long waiting, but it finally arrived. Item looks good, many spaces and it seems zippers are ok for now. It is quite smelly, but I hope the smell will disappear in time (short time I hope)
good
as photo all
as per showing products
bag very cool, delivery fast, thank you
quality is excellent. заказала gift. photo наверно not equal to clear all size
good, comfortable and roomy bag.
excellent bag, ожидала all like. roomy. matches the description. thank you. store and recommend.
great makeup bag !!!!!
cosmetic bag has surpassed all waiting! perfect for size (боялась, there will be more), mid gold (all влазит, many compartments, view all items, compact!). fully compliant with description. month to went mo.
goods come. quality is excellent. fully compliant with the description. thanks to store.
toļko maļeņkaja.
shipping fast. bag have quality. to store thank you
very fast shipping thank you! with all ok
it's good, fast shipping, BUT product in beige does NOT look as shown.
excellent bag, ожидала but less than, very comfortable and
quality is excellent, fabric is thick. size slightly would like more but think is also fit.
came parcel within a month. quality: straight stitching, thread not stick up, all пришито neat. goods description and match the size the color. very practical and cosmetic bag roomy enough. to store thanks) all recommend)
the store thank you fast shipping as all in the description, вместительна comfortable
Great travel case. Very pleased with my purchase. Will work perfect for me.
заказала 11.11.17, 24.11.17-received. very fast delivery! cosmetic bag, roomy enough. have a small smell, but not nasty, more like new. cosmetic bag will look like. store not общалась, no need.
excellent bag! tight матерьял. locks good. but not big roomy many compartments. the travel is very satisfied.
Really nice bag of surprisingly good quality. I am very satisfied. Took a while to ship. But its worth waiting for.
less дошла янао to month. the travel. симпотичная very. satisfied i. smell no. thread not stick. found no cons. to store thank you
loved! same as advertised and reached before the envisaged.
description exactly as all! very quality goods! thanks to store, uniquely recommend! less shipping month.
very good and useful .. same colour online .. v happy to have it
Mi mejor compra de Ali express es mucho mejor aún en persona wow
I am very satisfied with the product, great quality.
item matches the description. comfortable handbag. travel set my all fit (a towel). отслеживался track.
very nice very good quality thanks really satisfied
shipping... satisfied month... almost a little smaller ожидала than, fabric brushed gloss no operation see......
обалденная cosmetic bag that say if!!!! not to say. and color вместительность and pocket and quantity (look, it is small), cause cosmetic bag packed was all-and how delight. i'm very satisfied.
пришол order very fast. продовец gregarious. item matches the description. looking but a roomy bag. туговато little work locks. quality is good, неторчит personal anywhere. almost no smell. left order satisfied. to store thank you!!!
Ofigenskaya cosmetic. very comfortable. it is so small that I was afraid that all will not fit. but in vain. smells of course, but weathered
The ZIP is open, But can be repair.
Moscow delivery 20 days the appearance of the bag no complaints, just a little, for one person at the time. i am traveling family for me a little. I bought to replace the old, but like I will continue to use. in the photo old beautician and new.
Mensch nіzh I thought bagato vіddіlen for дрібничок rіznih. duzhe Garneau viglyadaє all sewn yakіsno, справні usі locks.
Excellent cosmetic! good quality, lots of pockets. prisutstvuet smell A bit complicated closed locks. but overall really like
Perfect bag, beautiful. better material than I expected. arrived in record time. I recommend.
so handy and it has pockets and places every where.I ordered beige but it came lighter than described.I'm pleased.
All as described. ya davolno. spasibo prodavtsu. trek otslezhivalsya. doshol quickly enough