SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine, I order not the first time
good quality, high performance
Great cables recommend
High quality cable!
Excellent quality from this brand
The products feels with great quality. Items arrived in great condition, the package is undamage.
All the fun, but only, it does not come directly to the Post Office. Parcel Arrived in SDEK and was very inconvenient to take.
Super
Delivery in 2 weeks, recommend
Look good, bazeus all goods of good quality
It is fast and also looks good.I hope it will be durable too. I recommend.
Good workmanship, charging turbo OK and apparently very tough.
Thank You!
Quality fire, recommend
13 days to Moscow by Russian Post. I took several products from baseus at the sale of 11.11. Everything works fine. Seller thanks!
The second time the goods came. The first time was stolen in the mail. The money was returned. Wiring is excellent, I'm happy
Packed perfectly. Delivery is fast. Quality at height
All works, fast shipping, all compatible with description
Lovely cord. Everything works.
Product is good and quality is too good.
Goodyear
Ordered 24.10 came 28.11 all ok works
Sent by sdek. Supports fast charging and data transfer. Good Wire
Issued
Very good cable. Manufacturing at height.
The quality is excellent, it looks also good, quick charge has not yet checked, through normal charging like charges))
All fast delivery to sdek
Very good product I recommended
Good quality
Good cable, believe in charge no
very good
excellent quality
Ótimo produto!!!
received I'll leave accurate feedback later
Very good value. To Spain in less than 15 days by registered regular mail. Seller fully recommended.
very fast
Good quality only coming very slow..
Everything is fine, very satisfied!
Equal to 2 weeks. Works perfect. Quality Supi.
All OK
Item came well wrapped, in good condition and is as described! Shipped in timely manner.
Everything is fine, I recommend.
Super
Normal cable
Cable in excellent condition.
5+++++++++++++++++
amazing quality
As always all OK. Pack szła 12 days to Poland. Goods consistent description. Recommend & thank you stores.
Thank You
Arrived in Baku during. The goods are very satisfied. Fast charging supports. I bought for my Xiaomi Redmi Note 7 and I also bought a charger, I have not yet realized. From baseus I buy a second time. Bought another USB 3.0
Everything OK Fast shipping
Lviv reached in 2 weeks. Quality Excellent, the store is good!
Everything Ok
Cable work well genuine no more Original, convenient
Normal lace. Fast charging supports. Shipping almost without tracking-month!
Great product. Fast delivery in France.
My Huawei P30 pro through this wire is charged once in 2, or even 3 longer than through the original.
Item matches
Otrimav for 20 days. yakishta is good, track reviews, I recommend!
Perfect! thanks
Its condition is very good. Packing was also top quality. Just received in 15 days. very Fast delivery.
Goods consistent with the description, super quality. I use already several products Baseus and I am very happy. Shipment dotarła in 14 days. Recommend salesman.
Quickly delivered, works.
I strongly recommend this is the fifth time I ask him to recommend the store
A good cable charges perfectly, and the quality matches
Good cord, delivered quickly
Excellent cable
Good wires. Thank you
The product corresponds to the description
Выглядит надёжно
Cool!
Cord excellent
quick delivery.
Качество 5+, доставка 20дней на Украину, рекомендуется
Excellent cable! Thanks to the store for the fast delivery! I recommend!
super quick delivery
It's cool. Works.
The cable is very good quality. Works great. In the store, this is somewhere 700R. So it's worth taking here. Disappointed do not wake.
Product complies with the description. Good quality. Recommend
The wire is super, the quality is at the height, I liked it very much. Supports fast charging. In Moscow, churok in tents wires of the worst quality and without fast charging cost from 500 to 1500r and here for 200R such good quality. And by the way, the delivery of sdek. Generally advise
The goods are very good quality, I advise the store all as in the description!
Товар очень хорошего качества, советую продавца все как в описании!
Great Quality. But not support OnePlus Dash Charge. Only reach 1.4A at maximum.
Super
Baseus cable satisfaction is sky high. Continue buying used over China.
Excellent quality, works perfect with fast charging.
Очень хороший кабель. Впрочем, как и вся продукция. Фотографии соответствуют.
good
Great
In a good shape, nicely packed and quite fast order.
Came in a month. Recommend!
Very good, recommend. Arrived in average 30 days
Good wire, delivery to Belarus about 2 weeks, tracked. Thank you.
Great product, fast delivery :))
Fast shipping A + +
High-quality cable (as expected from Baseus), fast charge and data transfer functional (tried on Samsung S10e). Will be happy to buy again at Baseus in the future.
The cables are very good quality. I am pleasant. Thank you.
Good quality product, arrived early p revised and well packed. Recommend!!!
class ! super
Just got a kind of norm
don't try yet .. recommend
good
Everything is neat and high quality
Quality is super. How quickly charges did not check.
Compatible with Samsung's super fast charging, it's a reliable brand.
Very good quality, as every time
All OK
Very good product! High quality materials
Everythink ok
very fast delivery, good quality
ok
I do not know yet who is to blame, sdek did not bring home an order, left at his point of issue. I did not reduce the feedback, I recommend the store
brilliant product thanks store.
Very high quality
The cable works, about fast charging I do not know. Delivery is fast.
It came quickly. Good cable.
ok
The best cables that I used
Thank you, the quality is good. Shipping fast!
dobry kabel s10 plus
Order made the 11.11 arrived in Italy the 22.11 record free.. Thank You
according to the store, the product description was accurate and its a good data cable
Shipping received in the experience. Ali in order of most fast and accurate shipping shipping, ^ ^ Products use did would believe in buy.
All very well
Baseus products are very good.
As always, quality goods
PERFECT!!! I love it. high quality.
Recommended
Good cable, fast charging supports
As always, everything is super)
thank you
Nice quality cable , good packaging.
Normal cable. Fast charging on Samsung A70 supported
Good Wire
Item received on time! Exceptional quality. I recommend this store.