SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
High quality I recommend A13,A17,A03
My 2nd pair of these lashes, they last so long
Really beautiful lashes!
Cute!!
Soo pretty! Thank you!
как на картинки
Fluffy beautiful eyelashes. But the A19 is very long and thick, not under each make-up will do. Very festive
Very nice and soft eyelashes!
Super
Loved It!! Arrived in 15 days!! Very fast! The eyelashes are beautiful! Hold Up about 3 washes. This is my second purchase. THE A11 gives a beautiful effect in my eye.
Accurate. Shipped. Good quality.
Nice
Love these lashes I will always buy again and again
Came very fast, they're really pretty.
Beautiful lashes will definitely order again
Eyelashes are very soft, long, rozłożyste, fluffy-it best specify what me comes to mind. While natural. I hope you will nicely prezentowały for eye. Have a natural, sharp ending hairs. Definitely zamówię yet not one time.
My favorite lashes are incredible, nothing to envy the high-end ones that cost 30 €
Ok
It's exactly like in the picture and there is no odour bizzar. Delivery was fast enough 1 week and a half to arrive here (Switzerland)
Sweet
Delivery fast, quality at height
In love with these thank you will be ordering more
These Lashes are BOMB & very lightweight! I use them on all my clients and even myself. Follow me on Instagram @timiaface for more quality content.
Always happy with these false eyelashes. I'm not doing it anymore. A03 and A13 natural effect garenti
This is the best eye lashes but there is no customer service .. I asked multiple questions and they just keep ignoring my questions. Which is sad because I wanted to do a lot of business with them so I am picking a different store to do business with ... customer service is important you all should work on it
parfait
Beautiful Beautiful
I'm a frequent buyer, and I cannot recommend these lashes enough! I ALWAYS get compliments and get asked where they're from and I let them know right away. These lashes are perfect for any kind of look. My personal favorites are D22 and A21. Long, full, and fluffy! Left top (A21), left middle (D22), left bottom (D05), right top (D08), right bottom (3D08). The ones on the right are verrryyy similar, I'd say 3D08 is slightly shorter. Thank youuuu for these amazing, budget-friendly lashes!
They came SUPER FAST. Wow. Thank you!
Supermooie eyelashes, wear all of almost 2 years eyelashes of this operator! Super
ok
love these lashes these are so short and naturally looking. i love it ❤
Very good quality
amazing, my favourite lashes, beats any lashes that sephora sells
Beautiful lashes, fast shipping. Will order more and more!
Looks exactly like the picture!! This is my second time ordering from this store and it will definitely not be my last time. I am so surprised at how quickly the package arrived all the way to Canada. Super duper!!!! The quality of the product is great as well! Used my lashes many times and wash them with warm soapy water. The quality for this price and fast delivery means I recommend 100%.
Top
Super eyelashes
So fast Delivery
Well received and compliant
Fast delivery, eyelashes cudne-just like the picture!
Nice soft lashes. Good packaging.
Cool
They are beautiful, i will certainly ask for more
very good and beautiful
amazing and easy to apply
wyglądają ladnie.
ottima qualità, ciglia sembrano vere. Morbide e comode. Acquistare di più. Grazie venditore.
They look amazing, still need to try them out though and one box came with a crack but other than that i love them
++
بائع رائع
I love the lashes. The quality is great and they are really pretty. No problem with store or shipping :)
It’s a lot more dramatic than I thought it was.
Great quality. Lashes were longer than i expected. Came in very nice cute case. Super good for the price
Bought these lashes so many times and never fails to impress me! :)
i ordered three different pairs and they're all so good! i didn't expect them to be this high quality but they're as good as ones i would pay over £10.00 in a shop. I love them!!
Sehen sehr schön aus. D08 und A19
Thank you
Looooove all my lashes and I LOOOOVE the price more
Best lashes ever!! I already ordered some more
Love these lashes
Way too long, doesn’t really look like pictures..
Best store for these eyelashes.
Super
super.
I love these lashes! Only took a week to get to me I have tried D22 also and there my favorite but I wanted to try something new these are very similar
śliczne gęste rzęsy, bardzo dobrze wykonane, delikatne w dotyku. polecam
I use these lashes ALL the time @createwithher on insta to see how I use them + A22 are my FAVES xxx
good lashes
Really nice eye lashes
Определённо мой фаворит! Мягкие, пушистые, смотрятся достаточно эффектно. Клей есть, но нанесён неравномерно, частично высох, лучше иметь свой. По длине нужно подрезать. Ресницы сами ровные, аккуратные.
love it
Best mink lashes everrrrrrr
They're nice and good quality. Reusable.
finally got my order! this is my second time. love the lashes but shipping took so long!
very fast shipping!thank you!
Very Nice lashea
looks good, thank you
I love them the shipment was very fat too ..
I love these lashes . They are so much better than the individual lashes . They even look better .
Second time that I order love them
llegaron exactamente al tiempo que me dijeron, y la calidad es excelente!!
Excellent packaging.
These lashes are phenomenal..They are soft and thick,but flexible..Good buy!
match cool cilia photo
I recommend :)
I recommend:)
Nice
great lashes! good price!
came exactly the that bought .... very agil .... and optimal quality
Have purchases these in the past and they are great, very thick band so don’t recommend to people who don’t wear lashes daily.
I love these very pretty !!
lashes both in description.
True to what is online. Always purchasing my mink lashes here. Always have been great.
Maravilhosooooos
pretty
Really Nice! Fast Shipping! I cut them shorter
I loooove these lashes . I have to order again ... the shipping is soooo long tho
Is I ask the time, the timeliness second OTHER arrived no But decidí give me, This arrived yes time & are super beautiful, tardaron muchísimooo were A Purchase excellent as though First time
Good
excellent quality. passionate
amazing eyelash
Ordering again!!!
shipping very long
free picture. the i n'aime D08 are too long not. A11 are the best.
Love thrn
Took super long more than a month before it arrived but it was totally worth it , love these lashes and I always order here
OK
eyelashes are wonderful, but i have no idea what happened the parcel post. small boxes with rzęsami byly taken out with envelope and wrzucone for box separately.
All the lashes came the same as the pictures showed. They’re amazing and completely recommend them. They run a little big but they’re easy to trim and that’s good because you can always remove but not add.
good quality. very natural looking. super soft eyelashes. im very happy with this purchase
excellent Eyelashes, arrive But tardó very much super good selling EVERYTHING attentive Always
very soft and pretty style A12 and 3D/08
Came very quickly, look so natural, be aware they are very long.
beautiful eyelash carefully made, благовещенск week two and a half for come.
Very Good product
eyelashes very good quality, don't look manmade, is soft to the touch. pack szła month, recommend.
Beautiful lashes! Will order again!
Beautiful lashes flexible and easy to apply will order definitely again!!!
pack. but rzeski szla over 2 m-ce beautiful girls
Lashes are beyond perfect!
beautiful rzęski, flush szły month. we sincerely recommend :)
great!
Only took 9 days to get here and the lashes look amazing, 100% will buy again
I’ve ordered these before from another store but I think I will be buying from here onwards
the best
very satisfied, good product, natural effect
I’m content asfff !! Yas ! It took a minute to get get but I already knew what it was. It’s AliExpress & free shipping so I can’t complain. Definitely worth it tho so fluffy so gorgeous
I’m content asfff !! Yas ! It took a minute to get get but I already knew what it was. It’s AliExpress & free shipping so I can’t complain. Definitely worth it tho
LOVE THESE LASHES SO MUCH! the 3D08 has become one of my fave lashes ever. like ever. and i have many lashes. They are so soft, easy to apply and SO CHEAP! 100% recommend :)
Beautiful lashes amo arrived with 1 month and a few days here in sp
it has taken so long to arrive but just like in the photo tesekkurler
very good figment and excellent quality It
Perfect
Best lashes ever!!! Love them
fast shipping, delicate and leciutkie rzesy, definitely przebijają ardell. wiecej bedę order!
Amazing
Amazing quality will be buying more
Amazing lashes! Will be purchasing many more
very nice
Amazing eyelashes worth the wait and money !!!! I only order 3,planning to order more ,shipping took two week
good cilia, only long very, before the eyebrows.
Lashes are so beautiful and very comfortable. They look amazing. I'm sure I'll buy more
Item not recieved. Refound sent. No problems with the store.
I ordered A19 they are labeled as so but are NOT the same length or thickness as before.
super
LOVE! LOVE! LOVE! These lashes. I buy a couple of pairs every other month. They have never let me down! The order takes long to come in but it is worth the wait!
good
Perfect lashes for a perfect price. Im gonna buy here for sure again soon!
Always ordered from this store and I love my lashes once again
Super
took long to arrive but love these lashes
beautiful, quality enough eyelash пушистенькие. but i do not like, absolutely genuine (((покороче must be in the corner of the eye lashes. large обладательницам only suitable for these lashes. if not big, take not advise.
thank you store. i ordered these lashes many times.. i am their loyal client by now n i strongly recommend them. go for them yayy..
AMAZING!
I received A19,A17 and 3D08. I am very happy with the product as it is identical to the pictures here and they overall look amazing , I have not tried them yet . It took forever to get here , around a month
The shipping took 1 month but overall the lashes are nice.
in the back I have some lashes tht are supposed to be natural with human hair but they even look so fake compared to these that I got from here ! I'm inlove with them. best lashes out there !! I got A17 . they shipped like in a week
Very nice and the band is nice also
Love them!!!!
never arrive figment
sin are a little too long x me .... though beautiful
Super and very fast delivery!
Awesome
veryy verry beautiful!!! i will order more
I love these!! I got A17 and D14 and they look exactly like their photos. they're really soft and easy to apply. they feel weightless when on and I forget that I have them on
Beautiful lashes, fast shipping.
Very good, look natural.
The lashes are wonderful, especially the # wsp! are super soft and easy to handle! the #28 is quite large! i loved! I'll ask for more # wsp!
The best lashes in ali, i ordered style 09 and they are sooo pretty. My new favs!
Ordered 8 August 2017 > Received 1 September 2017 (23/24 days) Can't "try" them on at the moment but they all look really great! Will post pictures with them on near-future.
Excellent cilia! delivery 8 days to Rostov-on-Don. keep in mind when ordering that the glue is not included and make it separately))) store thanks!!!
I brought 5 pairs of the 3D08 lashes. These remind me of the lily lashes in the style Mykonos which are my favourite lashes of all time but so expensive!. The lashes are thick, fluffy and high quality. These would be perfect for dramatic or night out looks, a smokey eye and these lashes would look amazing! They are not too long so those with hooded lids don't be afraid! The delivery was really quick it was tracked all the way. I believe it took just under two weeks to get to me here in the UK, delivered by Royal Mail. They all came in separate clear boxes which means I can just take them off and pop them back in their boxes ready for use another time! I will be testing out if I can get as much wear out of each as possible! I'll definitely be ordering more as I'm keen to get my hands on most of the other styles! My lily lashes cost me a whopping £25.00 for each pair and these lashes only cost me under £2.00 each! Amazing value for money it simply cannot be beaten. Would recommend!
Recommend wholeheartedly! eyelashes me have reached in 12 days are gorgeous! as ardell already order another pieces! Good store and product!
Esses cílios são os melhores ! Já é segunda vez que compro !
So In love, gorgeous lashes no complaints. Super fast shipping, will definitely be ordering more
Arrived in 7 days. Is the second time i buy and i'm really amazed with the quality. plan on follow ordering many pairs. bravo
Not the best shipping but these lashes are BOMB they're so worth the wait :) my instagram is glambyesmeralda if anyone wonders