SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked them very comfortable
Good headphones and the price is what you need.
Ordered 06.11 took at the Post Office in Polotsk 26.11. The volume reserve is decent. Bass is not for music lovers, but present. For this price... Very even good product, I recommend to buy.
Went more than a month. The product is serviceable and charged. The sound is normal, the phone was connected in a few seconds. Thanks to the store.
Very good seen and normal working, thank you store. I recomended it.
good
received
In Armenia came in 35 days. Quality is normal, but there are small scratches. One speaker has a weak sound. For your money good
Norms
top top top for this money super..Now is question how long will work
The goods are delivered very quickly. For such a price, the headphones are excellent. My daughter is delighted. Well, how long will the time work. Shop service for Hurray sending goods instant. Thank you very much to store 5 +++++++
Everything works, it came to 12 days
Nice thank u So awesome
Working.
got my refund back. did not get the item. store is approachable and communicates all the time. thank you for your kind consideration. have a merey christmas to you!
The product corresponds to the picture. The product is satisfied. Thank you.
A little too hot
Thank you
The parcel was a month and a half. Headphones work. Sound for such money is acceptable
Too long cord! Uncomfortable to use! Sound average!
Very happy with the product. it was packaged well & very accurate in terms of what was shown is what u got (including the color)☺☺☺ . it took long but I think that was because of the post office.
The sound is so yourself but in principle for such money is very good
Everything is fine
Normal
Good store, super honest
ty
Everything came and works, thank you
Very good.
Vseok
nice
Pros: They work)
For this money is quite worthy
Item as in picture. It could be useful a letter R and L on the phone
Product Packaging 2 points.
Normal headphones, for such money good
Good listener. And delivery in 25 days. Thank you
Good saller thanks
good
It is difficult to expect something from headphones for 100R, especially wireless. Came in the package, one earphone immediately broke off, but it was expected. The headset was bought under the possibility of DIY. replacement of headphones for good with a detached plug, musical self-made for Hurray. Removed the microphone and soldered the old Xiaomi basic unit, the headset went back to work.
They came fast and sound good.
All OK
Long walked, but given the price and the fact that they generally work, five stars)))
great one
good quality
wOw❤
He arrived in 2 weeks. They work well, they bring charger. When you connect it, it puts the percentage of battery left on your headphones. You don't have the typical clamp to grab on to your clothes. For what it costs is perfect.
Works
I did not check, later I will write
In Minsk we drove 3-4 weeks. On the quality of performance-on a strong 4 of 5. On the quality of sound for conversation-on 4 of 5. The quality of sound for listening to music is 1.5 out of 5. Total-for communication is suitable, for music definitely no.
Come quickly. Working. For this price decent sound.
All okej
Headphones came. So far excellent.
Headphones are so sound, clean for classes, listening to text. They are clearly not worth more.
very intact as expected tnx
Left earpiece slightly louder right
The product corresponds to the description. Delivery about a month. Works as a headset and as headphones. The sound is not the best, but I can hear and I hear well. the magnet almost does not hold, shortened the right wire of the headphones by 10 centimeters so that the control does not pull the left. Everything's fine now. Seller recommend
So long waited, sent quickly, but already in Russia, very long waited, the headphones themselves for a hundred Rubles are normal.
Thank you looks beautiful the same
Very nice product according to price delivered in 18 days in Pakistan lahore
Good money
Delivery was long (Novosibirsk), it was necessary to extend the terms. Prrydovets sociable. The instruction is in English, but everything is simple. Loud sound when talking and listening to music. Came to 80% charged. All the rules.
Great. Well heard. Loud headphones. At first the tablet could not find on Bluetooth headphones, the third attempt turned out. They work great.
Matches the description. Works well. It's worth for the price.
nice
For its price plays norms. Noticed that the sound is a little behind.
Very satisfied with the headphones, if you do not care about the sound quality-almost reach the headphones for 60 rubles))) work for 10 meters and through the walls, which is amazing, the battery holds more than 30 min, you can use it as a headset, the interlocutor hears well. The device shows the level of charge, the magnets are magnetized. Ordered another 4 pieces, but will arrive in 2 months ((( Seriously buy at least 2 pieces just in case-always possible marriage + 200 rubles not much
se escuchan muy bien!! encantada con ellos
All as in the picture, the magnet mechanism, the buttons all work amazingly. For such money the sound is very good, with the ears do not fall out! Orders are happy, I will still order
Arrived all works well. Shipping is long. Item is not tracked
Excellent headphones, came quickly! Good sound for such a price! Really liked! I will order more!
Faulty came
It works perfectly.
Wonderful headphones. The store is very good.
Very long shipping... Otherwise everything is fine...