SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
all is excellent
астрахань arrived within 28 days. quality is good, fully compliant with description. capacity, good strength (books heavy tested). order completely satisfied.
backpack normal. but just by shipping сдэк horror... faster russia post delivers. 11.11.2017 order, 18.01.2018 received only. have not even сдэка courier arrived, had to go to warehouse. to store claims no.
доволна. price quality level. воронеж within 30 days.
чло
backpack as pictured) 2 month шёл
roomy cool backpack. shipping is also comfortable, deliver to courier.
goods quality, gently all stitched, 3 пришёл, put the store bear keychain gift
excellent quality, подъезду brought to, all likes
quality is good, thread not stick up, logjams and no. color matched.
like backpack daughter. walking, brought courier home. thank you for подарочек! (keychain)
bag good, someone there сдох какбудто stinks but inside, выветрится, come flat month.
really backpack. quality is excellent. straight stitching. there is a smell, выветрится but hope in the process of socks. well and hope light output apart that after a pair
backpack very satisfied. all is excellent, thank you!
wonderful, loved very, recommend very and has no smell loved
really order. attach to do the handle. small пришёл подарочек. the pretty шёл long. very like locks. hight quality quality
straight neat seams backpack looks beautiful.
perfectly. large enough backpack. me such size just suitable. smell no. strap.
מצויין, just as the picture, מאד comfortable
all is very good. handles sturdy, very roomy backpack. all recommend!!!
sister satisfied very, for such a quality excellent price not ниточки no all stitched sticking out. how will see operation. recommend.
it is fast, good quality, выветрился fast smell, was gift keychain. thank you all good store отслеживалось)
goods very like, помятым пришёл but, думала разгладится, помятым left and but
quality super, very beautiful, more думала than
overall like baby backpack. material but durable. same day the first appeared crack, advance but it is clear)
thx ok the store recommend goods arrived in two months
шёл days 50, .. ordered прилетел 17 days to russia, недельку still think it, x but? in there, about a month was in stock, october 14 received 1 ordered
пришёл родненький my! thank you very much, the super fast shipping! wear'll with pleasure advice!
month nearly дошло nsc to. good quality, material is very thin. straps the controversial issue, хлипенько done. for the overall cost-normal. i were советовала order to oh)
very good equal the the photo loved, recemendo
backpack cute, very happy baby ring put optional! шла package 3 weeks.
in good condition backpack itself, but here one hand sewn lining is not correct. sections stick out. they are not a stitching умеют.
excellent, light! thank you!
very long. like the rest and all good.
backpack exactly as pictured, store good, delivery within a month. satisfied i.
excellent quality дочка enthusiastic. the store thank you gift.
such price for сойдёт
come with backpack hole, отваливаются and handle, accord продовец dispute opening but given return money. than i pleasantly surprised.
until all perfect! hope it me disappoint) godlike just! ☀️
as picture. children's hard, small size but
backpack good, two weeks not very suitable for school оторвались strap
plastic But no smell a little bit, newest coming malo Is wadded and much and no meterle newspapers or SOMETHING To Is what i made it take shape i. the other By EVERYTHING, quality nice and fits EVERYTHING (FILE,...)
Ordered 28.08 12.09. tracked. looks like thread does not hang. of the downsides-a strong smell and hesitated. stuffed with paper and put on a balcony eroding. daughter said that is wanted. Thank store for efficiency!
Bag looks like the photo! very roomy and locks are not jammed... I am very glad this портфелю!
Roomy backpack, but there is an unpleasant smell
Order came quickly thanks to the store but was detained at the local post great bag thank you for the gift all good. delivery 19 days lay in the local sweat 7 days.
Backpack!! something that is necessary!! not big not small, the quality is super, all neatly packed! Booked 01.08 mail arrived 20.08.
Backpack came in two weeks store communication-tolerable. but! first, immediately when unpacking saw that the dog on the outside zipper плцарапана, that нсьественно, catches the eye. secondly, thread on the straps ripped, and thirdly, unpleasant smell, because of which чихаеш. short, the order is gone, how much appreciated
Good backpack. ordered not the first, so as to know in advance. simpotichny modern good quality, roomy. locks are working properly. The order came quickly enough. hotelos course to the backpack itself something to put it is necessary to backpack did not lose form and do not hesitated. store thank you.
The portfolio is good, great, cool color, relaxed fit notebook a4 size!
Fast delivery, track to track. store did not communicate. gift keyring.
Wonderful backpack! shipping about 3 weeks all quickly and accurately. the store answered all the questions, put a gift keychain a trifle, and priyatnenko. the only thing I'm afraid, the zipper could break maybe it is plastic. inside there is a pocket. in general, enjoyed it, I advise this seller and this product!
Bag quality came in time. the store put a gift. bag is not small it can many things to put. nitki nowhere torchat. I recommend seller immediately sent the goods!