SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is ok.
a Nice bag good size not to big not to small very cheap. Thank you. I recommend this store.
i l'imaginais smaller more beautiful. convenient for voyage
ok
matches the description. thank you
cosmetic bag excellent. no not ниточки sticking out. high quality сшита. пришёл order. store not общалась, but recommend нареканий as any.
For that price, this is nice cosmetic bag, has a little smell, but I think it will dissapear. Parcel came to Latvia in 3,5 weeks.
high capacity and very cute!
ok
заказала january 28, february 20 received. quality normal. all stitched neat. small подарочек put. recommend.
compact all is excellent
very cute case. good price. have long been waiting for.
processing the order before very long. after a month receive while i later order order all lot before inside. that would need need. case is on right for the price.
lovely big
nice products
very good cosmetic bag, lucky size, just for everyday wear bags.
Finally the product came. it took long time, but not because of store, probably because post office. the product is as described. but with one little issue, the material on one side is broken :( but in general i am ok with it. thank you seller, thank's for communication !
very cute
perfect for when you travel and have everything organized, although a little small, but it is very good.
good item. ...de çu by size. -- fast shipping. same, i recommend tt-114
cood
three belle article
thank you! prefect choice
Thought it was bigger
Wonderful! Would recommend!
Great item. Thank you!!
Good quality, product is same as shown in the website.. Thanks for this awesome product..
Just what I needed, fast delivery and great prices :)
Is very practical single ZIP stalls set a.
Everything is fine. only please put a better quality zip.
soasibo
the size is very good to carry in bag. good quality
small world erg
excellent Quality. Better Than pictures.
Super. Ďakujem, odporúčam. praktická Kabelka them, krásna
I like it size and quality good
Perfect Transaction. Purchase/Packaging/Speed Of Delivery/All Excellent. A+
shipping to usa takes one month
practical small vanity. high quality zipper is not but this job done for under 2 euro
It came on time. Good quality & same as in pictures. Thanks for the product!
necessaire as photo .. arrived within set time .. unique flaw l .. but very strong smell that releases hope there be washed after
Satisfied with the purchase. Top quality. I definitely will buy more from this store.
thanks. everything in good working order
delivery super fast, got with 32 days. necessaire exactly as pictured. contentedly
The bags smelt strongly of smoke like from a bushfire. I have been airing them for over a week. now and will try some deodoriser. The stitching inside one was not very good.
fast shipping, goods as the pictures
came ожидала than than a little, roomy and not bad but overall. seam made little bit crooked
Very small but accurate dimensions and descriptions. A bit of an unpleasant smell.
good
attentions i loved las Dio store recommend.
arrived super fast. found that you'll bigger, but atendeu my need
Super, very fast delivery, 13 day i am ravie. thanks
Good beautician. although thought to be more. but like everything fits. thank you