SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
That's right.
Thank you. I advise the store and the store.
Love it
satisfied commodity. thank you
very fast delivery, everything good
description full. track trackable. all is excellent. not заменимо travel.
Very good product ... fast delivery
Decent quality. Seems like it will work well enough
super. roomy very.
cosmetic bag, comfortable, but перекрученная hemming, looks so slopwork.
normal.
соответстветствует description. body pretty. business trip travel and then the for
карманчиков very much, i like
good, recommend. thread торчащих and odor havent belarus came in very fast, about 2 weeks.
fully compliant with the description. satisfied order.
super!!!
great! delivery time no thread defects! recommend)
and week delivery of the month. quality is excellent.
match commodity description, more very fast shipping month дождусь thought not, you have wait to order.
заказала 27.01, come in 03.03 mo. normal, price all-match.
pretty неплохая cosmetic bag, your money worth it. section of small, веселенькая расцветка!
excellent travel cosmetic bag, roomy, high quality comfortable and made straight stitching, thread not stick up, live in look better than the picture
recommend, very fast shipping.
roomy large
came quickly, as picture.
27.01.18 оформила, прибыло 25.02.18 post office, read track "russian post", good store recommend! bought 2 pieces color is same as the photos. expectations my better organizer лорожные proved by yourself! болоневая fabric, pretty delicate, and keeps продублированная everywhere but, кармашков pile, замочков, functions all good, целофана thick have pockets of transparent plastic (even, as it can be called more) net of pockets. in general, and satisfied very glad to that bought 2 pieces even had to take, recommend big sales seller!))
satisfied goods as
delivered goods promptly, алматы 21 day. slim, but these, excellent very even makeup took as a gift hope like. store not общалась, but advise, sent very fast and thanks for little gift! recommend.
product description was accurate. order пришёл tracking and good in time. удовлетворило me product quality completely! recommend more plan gift bag the order! thank you!
looks OK, the material is a bit thin, hope it will last
very nice materials and colours. very nice for using.
I got the product, but mostly wrong colors.
organizer good
hi. bag is very good, roomy, function.
arrived very quickly and matches description. reasonable quality. definitely worth the price.
really super cosmetic bag! fot as all the color and size, quality is excellent, stray there is no smell, all zippers work thread торчащих no! about shipping month, отслеживался track!
The product was okay! Thanks for everything!
made very high quality handbag. advise.
material is very thin probably would not be enough many. so and all normal, i advise buying. thank you for!
cosmetic bag good quality price match quality.
Thank you for quick delivery. I’m satisfied with the bag.
Color looked more purple in the picture and in reality it is more maroon red, but it looks like it will hold my items nicely and I look forward to using it. Glad it arrived so quickly.
supplied in good condition
all super!) thanks!)
received order enough. strand bracelet gift put store. cosmetic bag but very прошита thread stick and not places.
thought size will be a little more, but also so good. tailored normal, have light smell, but, think пройдёт.
quality хорошый. very fast arrived store обшительный. рекамндую
замовлення super)) all ціле, браку немає) аж прийшло але місяці 1,5... довго чекала) чудовий дякую продавцю такий for goods)
went архангельска month to less. wife very satisfied! all like in description.
shipping fast. quality good. matches the description.
fashion fine BAG stitched and las ZIPS work good But Is pretty mixed color handmade, no t like, no nothing like home, i know I ask other color. i put PHOTOS putting vs color arrive board. fast and good tracking Shipping.
came less than a month. have odor. quality + t 3 k not places брежно stitched, taken off lock slider not end that due to lock stitched, but easy вставился. bag work as an average overall performance.
great, small things all the way to pack in shower decent quality. zipper slim, like but durable.
cosmetic bag good. came quickly. color nice. quality is good. nowhere sticks thread. satisfied order
The quality is not very and so handy thing, the quality 3 shipping быстраяи
Simple, but well made. the initial me it shipped completely wrong color, but it is made available mandarmene let me correct color without another pay. thanks!
Normul, this bag! for marching командировочного the option. all climbed. I advise the store and the goods. do terrible-10 days. pretty fast. handy thing rolled up thrown in a bag and all the soap рыльные in one place.
not so pleasing but still i recommended.... happy with the product.. thank u!
Order to stone-fishing (Primorsky Krai) went 17 days. cosmetic beautiful mint color, although the photo cyan, but I'm even glad mismatch. flat seams, somewhere stick thread, but it is not critical. there is little smell. a lot of pockets in general, commodity satisfied
Delivery fast, without marriage, as in the picture, husband liked