SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Feseldo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.feseldo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not received this item but the store returned the entirety of its value
The product corresponds to the description, very comfortable and for such a price they are many,
Quality goods
Corresponds to the description. Thank you!
Good. Soft. Comfortable. I recommend.
Cool
Great! Thank you!
Excellent sponge, soft, delivery a little more than a month
They look very Well made ,soft and the perfect size
o.k. - super - perfect
Not yet used. But did not like that they came without individual packaging, just in a zip package. That is, it is not known how many hands touched these sponges, and how many million germs there.
Good, soft, came to Moscow for 2,5 weeks. I recommend
Quality is excellent!
Walked 2 months, all as in the description
They are nice a bit small but it’s okay
Delivery to moscow 1.5 months
Great as The photo
Great. I order not the first time. Very satisfied.
Great puffs!
Super honest store!!! i take not the first time, but in this order indicated, 2 packages, and he put 1, i wrote that i ordered 2, he apologized for a long time, and sent immediately another one. arrived in volgograd region for 2,5 weeks
Good quality, fast delivery. Thank you store :)
Fast delivery, good quality staff, responsive store. I highly recommend the shop.
Rekomend!
Excellent sponge, i take not the first time.
Everything came, but sooo long. Quality is good.
They're small
Come quickly. Well packed. Convenient to use
Came quickly enough, in the package 5 pcs., all good quality.
nk
Good fleecy
Nuuu in general norms
Came after 27 days in post office. Looks good for this price. Seller doesn’t communicate.
did not communicate with store. puff is small and quite thin otherwise ok.
Same as description
With the store did not communicate, the goods came within a month, quite quickly) Thank you, description accurate
Delivery OK. 6 weeks. Product compatible in description
Super. Thank you
Delivered to Poland 6 weeks. No alarms and no surprises - as Radiohead sings. Thank you! I will be a different person after tomorrow's make up;)
Quality above all praise, uniquely 5 stars!
very accurate with the description. thank you store
Perfect!
Very well distributes icing in stone, consistent with the description, recommend
Thanks
I'm very happy! Good item! I order a second time and i will order more!
Goods consistent with the description, glass shipping to Poland. Recommend
Spasibo
A bit smaller than I thought, but good
In accordance with the description.
Wonderful down jackets! For such a price just a gift!
Went long. But for this money-without claims. Flimsy. But for a while will serve
Mega fast and efficient. Recommend
Good qualities.
Very good fast shipping
Cool sponge
The goods are somewhere lost. returned the money.
Delivery to moscow 1,5 months, not tracked. Soft, as in the picture. I recommend the product and the store.
Threw in the mailbox, i recommend, my wife liked
Arrived super fast
Thank You
Everything came. Thank you. Liked down jackets. I recommend.
i recommend
Shipping 16 days. 6 pieces. Excellent product, everything corresponds to the description. Thanks to store for fast shipping and good item. I recommend to everyone.
Great powder puffs!! For a great price and came super fast!! Within a couple weeks
Slightly harsh to the touch
super
Soft and comfortable I like it thank you
Shipment dotarła 19 days after order
A termék nagyon gyorsan megérkezett, kb, 10 nap alatt
I order from this store for the second time. As last time, everything is fine. The product corresponds to the description. Exactly the same as in the photo. Quality is very good. Delivery took a little more than a month. I recommend both the product and the seller!
Super
Szuper jó
Great
I am very satisfied with the product. I have already washed them and they are fluffy as when they arrived.
Very cool sponges! Suitable in standard powder compact powder. The parcel was not tracked, but came quite quickly: a little more than a month. I recommend the product and the store.
Next in 3 weeks to Poland, cool soft gąbeczki
They're good for the price.
Everything is fine!
Went for a very long time
Great quality, fast shipping
Just as described and depicted. Great buy for "baking" or dealing with shine.
All 6 pcs came, thanks
I order these sponge from this store for the fourth time. I use as replaceable for powder. I do not like to wash dirty, and they usually accumulate a bunch of bacteria, so it is very convenient to order these things and change as needed. Go of course for a long, a month and a half almost this time, but it is understandable for such a price. Throw always in the box
Excellent, comfortable, as i wanted.
Quick shipping, everything okey, the powder puff looks good, nice material. thank you!
Everything is fine
Not bad, in a set of 6 pieces
Very good
Some smaller than I thought but looks good
Fine, could be more Downy
Fast delivery-recommend
Fully corresponds to the description. The order came very quickly. Satisfied
Comfortable, soft, with a smell (washed in shampoo) in powder wet, thanks to the store!
Good product
5 days to minsk. Not yet. Then i will add a review
The size is too small. And the quality is normal.
the quality is good enough, but the laces are not knitted tightly
Delivery to moscow region in 26 days. Soft sponges. Pleasant for the skin. Powder is well applied. 5 stars store for good work. Thank you!
Delivery 2 months. Size 5,5 cm